Support Board
Date/Time: Wed, 05 Feb 2025 09:48:13 +0000
front month CNHG25-CME future corrupt price
View Count: 122
| [2025-01-17 10:36:16] |
| weav - Posts: 36 |
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Hi Just tried to load historical data on Denali (SC Data - All Services) for this instrument and the current price is 734 million (17th Jan). Prior settle (16th Jan) was 7.3405 CNHG25.dly is fine but no row for 17th Jan. Last row is 16th. Tried deleting and re-downloading but same result. Can you have a look pls ? thank you |
 Screenshot 2025-01-17 103412.png / V - Attached On 2025-01-17 10:35:34 UTC - Size: 20.84 KB - 28 views Attachment Deleted. |
| [2025-01-17 16:52:22] |
| John - SC Support - Posts: 37728 |
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Check the settings for the "Real-Time Price Multiplier" and "Historical Price Multiplier". Make sure these are both set to "1". Refer to the following and the item below it: Chart Settings: Real-Time Price Multiplier (Chart >> Chart Settings >> Symbol >> Symbol Settings menu) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-17 17:37:17] |
| weav - Posts: 36 |
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Both are 1, still the same issue
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| [2025-01-17 19:08:08] |
| Sierra_Chart Engineering - Posts: 18279 |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-20 22:04:13] |
| Sierra_Chart Engineering - Posts: 18279 |
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This is resolved. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings After this re-download the data in the chart: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download" from the main Sierra Chart menu. You just need to do this once per symbol and not for each chart. This command is on the main Sierra Chart menu at the top. Only use it from that location.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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