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Date/Time: Tue, 22 Apr 2025 13:57:14 +0000

How to Post a Message for Support

Study Settings Gone Not Visible Completely Blank

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[2025-01-15 14:14:17] #1 [Go To First Post]
User303857 - Posts: 132
Hello Support On a chart with a couple of Moving Average Crossover studies. The study is still visible on the chart . When I go to Settings Settings and Inputs still visible but not working . I tried to adjust a color and the entire instance shut down. NOTHING visible on the Subgraphs Tab Completely Blank , NOTHING visible on the Alerts Tab Completely Blank This issue is occurring on all of the Main Instance Charts & Chartbooks I closed Sierra and shutdown the computer and the same problem is still present in the Main Instance. Does it need a completely new install of Sierra to solve this problem? How do I save the 7 instances so I can load them again, all charts & chartbooks? Thanks Date Time Of Last Edit: 2025-01-15 16:02:17

[2025-01-15 17:44:54] #2 [Go To First Post]
John - SC Support - Posts: 39395
When you are not able to view anything on a window, this points to a resource issue with the computer. Shutting down the computer and restarting the correct way to solve this. Given this, you should have been fine when you restarted Sierra Chart. Since you reference 7 instances, make sure you just have one running to start with. Make sure that everything is working properly with that instance. Then start another and make sure everything is fine there, then the next one and the one, etc. We do wonder if the total amount of instances and charts is just too much for your computer. In terms of saving instances, as long as you do not delete the sub-instance folder, each sub-instance will be saved the way you had it when you last saved the chartbooks. So there should not be an issue related to this. In terms of starting the system with multiple sub-instances, refer to the following: General Settings Window: Instances to Run on Startup (Global Settings >> General Settings >> General >> New Instances) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2025-01-15 18:37:17] #3 [Go To First Post]
User303857 - Posts: 132
Nope Now running only the Main instance only one instance Still same problem The computer is powerful enough to run it. Something got corrupted. That is why I asked about how to save all of the instances if I need to reinstall Sierra and how to save all of the existing chartbooks, charts, control bars etc. The problem is still ongoing. I shut down everything twice and turned off the computer twice , it still is happening. It does NOT allow me to switch chart books from the tabs on the top of the window. Something is broken or corrupted... On the message log window the only message is on the top TRADE CHART Not Responding And seem to have the endless spinning wheel to indicate that the charts are not updating current data.? System Notification Message (Not Responding) Date Time Of Last Edit: 2025-01-15 18:47:37

[2025-01-15 18:48:26] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 19305
It does not matter how powerful your computer is , the Windows operating system has serious limitations: The computer is powerful enough to run it. That is why I asked about how to save all of the instances if I need to reinstall Sierra and how to save all of the existing chartbooks, charts, control bars etc. There is no corruption. Run Sierra Chart in safe mode: Sierra Chart - Software Login Instructions: Using Safe Mode Do not open any Chartbooks to make sure Sierra Chart is responsive first. If there is a Chartbook which is causing freezing, stop using that and start a new one. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-01-15 18:51:46

[2025-01-15 18:49:24] #5 [Go To First Post]
User303857 - Posts: 132
It is completely non functional Dead !!! Trying to start it in safe mode now. Same problem in Safe Mode Date Time Of Last Edit: 2025-01-15 18:58:03


No Subgraphs.png / V - Attached On 2025-01-15 18:57:53 UTC - Size: 16.66 KB - 30 views

[2025-01-15 18:55:49] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 19305
Do not use any of your existing Chartbooks at this time. And we also want you to check for excessive trade activity data. Check the files: Trade Activity Log: Clearing Trade Activity Data Through Files You may want to delete the older ones or any excessively large ones. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-01-15 18:58:31

[2025-01-15 19:00:18] #7 [Go To First Post]
Sierra_Chart Engineering - Posts: 19305
We just tried calling and got voicemail. Please let us know when you are available and we will contact you. We are quite busy today but we have time at the moment. We can help now, otherwise this will need to wait until the evening. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2025-01-15 19:12:03] #8 [Go To First Post]
User303857 - Posts: 132
I deleted all files in the trade activity window. Restarted in safe mode. Still same problem no access to any studies in the Main Instance, the only instance running. What should I try next? I updated to the current version and restarted again same problem ongoing. Thanks Date Time Of Last Edit: 2025-01-15 19:19:58

[2025-01-15 19:21:08] #9 [Go To First Post]
User303857 - Posts: 132
Call now please if you can...

[2025-01-15 19:21:56] #10 [Go To First Post]
Sierra_Chart Engineering - Posts: 19305
Give us about five minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2025-01-15 19:50:52] #11 [Go To First Post]
User303857 - Posts: 132
It looks like Windows does NOT allow any roll back to previous versions !! It is downloading another update... I will let you know asap to see if the problem is resolved. I let the Windows do the latest update and still the same issue But I CAN ACCESS the settings in the 2nd Instance. So the MAIN INSTANCE is still having the issue. I open up 4 more instances and ALL of them can access the studies & subgraph settings , just NOT THE MAIN INSTANCE... I tried to add a new study on the Main Instance and it crashed and closed the main instance.... Thanks Date Time Of Last Edit: 2025-01-15 20:51:10

[2025-01-16 02:55:45] #12 [Go To First Post]
Sierra_Chart Engineering - Posts: 19305
That should not happen: I tried to add a new study on the Main Instance and it crashed and closed the main instance.... Does that happen in Sierra Chart Safe Mode as well? We will have a new version out by morning which may, hopefully, resolve the issue of the Subgraphs tab of the Study Settings window not displaying. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-01-16 02:56:00

[2025-01-16 14:06:02] #13 [Go To First Post]
User303857 - Posts: 132
Hello Support, I rolled all of my versions back to 2717. And it is working now. I will wait and test the next update, but better stick with what is working... What ever the issue is/was , it was only in the main instance and also in safe mode. Thanks for all of your help Date Time Of Last Edit: 2025-01-16 14:06:55

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