Support Board
Date/Time: Fri, 14 Mar 2025 12:45:27 +0000
Delaied data
View Count: 87
| [2025-01-14 10:24:16] |
| User732408 - Posts: 1 |
|
Hello, I have a problem, I don,t received live data, I paid the denali, fallow all the steps to activate live data like I do each month but this time my charts are delayed ... I don,t know how to solve this, can you help me, thank you. Thank you, Best regards, |
| [2025-01-14 16:55:01] |
| John - SC Support - Posts: 38653 |
|
Everything looks good for your account, so you should be getting real-time data for any instrument traded on the CME Group. If you are having a problem with data from the CME Group, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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