Support Board
Date/Time: Fri, 14 Mar 2025 12:45:28 +0000
Data not downloading
View Count: 108
| [2025-01-13 20:49:16] |
| Kalyani Wevita - Posts: 1 |
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I installed sierra charts and the screens say "downloading continuous contract data". and it has been like that for several hours and the download doesnt seem to complete. How do I fix it? Attached screen shot.
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 Sierra chart issue.png / V - Attached On 2025-01-13 20:48:11 UTC - Size: 14.3 KB - 26 views Attachment Deleted. |
| [2025-01-14 15:51:41] |
| John - SC Support - Posts: 38653 |
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Depending on how much data you are requesting, it can take a long time - even several hours. Has this resolved yet? If you are still having an issue, then please do the following: - Select "Edit >> Cancel All Downloads" to stop all the downloads for data that are occurring at that time. - Go to the chart for ESH25-CME and change the Chart Settings for the number of days to load to "5" and select OK to close that window. - Select "Global Settings >> Data/Trade Service Settings" and select the "Common Settings" tab. Change the entries for the "Maximum Historical Intraday Days to Download" to be the following: -- Non-Tick Data: 31 -- 1 Tick Data: 31 - Select OK to close the Data/Trade Service Settings window. - Select "Edit >> Delete All Data and Download" with the "ESH25-CME" chart active. This will download a smaller amount of data. Make sure you get this in a reasonable time period (not more than 15 minutes). If you are able to get this data without a problem, then you need to consider how much data you were requesting when it is taking a long time. Be sure to change the settings for "Maximum Historical Intraday Days to Download" back to 186 for each entry. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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