Support Board
Date/Time: Wed, 19 Mar 2025 01:16:01 +0000
Charts not updating. Denali/teton ESH25_FUT_CME
View Count: 178
| [2025-01-10 16:11:54] |
| jmftattoo - Posts: 99 |
|
If I go to change time frames on any of my charts they go black screen and wont reload at all, I have fiber hard wired internet, 900up and down speed. Single chart book , 9 charts. Only chart updating properly is DOM. Noticed Pnl in account balance window lagging behind as well. Whats the problem today with Teton/Denali? ?
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| [2025-01-10 16:13:50] |
| jmftattoo - Posts: 99 |
|
2025-01-10 11:12:51.988 | Trade activity files set size: 662 2025-01-10 11:12:52.029 | Reading Internal Order ID file. 2025-01-10 11:12:52.045 | Reading Trade Orders file. 2025-01-10 11:12:52.046 | Reading Trade Positions file. 2025-01-10 11:12:52.046 | Reading Trade Account Data files. 2025-01-10 11:12:52.047 | Software version: 2732 64-bit 2025-01-10 11:12:52.047 | OpenGL enabled (NVIDIA Corporation/NVIDIA GeForce RTX 3060/PCIe/SSE2) 2025-01-10 11:12:52.047 | Primary Thread ID: 27636 2025-01-10 11:12:52.047 | Usage end date: 2025-02-07 2025-01-10 11:12:52.047 | Enabled for: Advanced Features 2. 2025-01-10 11:12:52.047 | Enabled for: Sierra Chart Historical Data Service. 2025-01-10 11:12:52.047 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-01-10 11:12:52.047 | Enabled for: Delayed Denali Exchange Data Feed. 2025-01-10 11:12:52.047 | Enabled for exchange2: CME (Trading Account Required) 2025-01-10 11:12:52.047 | Enabled for exchange2: CBOT (Trading Account Required) 2025-01-10 11:12:52.047 | Enabled for exchange2: COMEX (Trading Account Required) 2025-01-10 11:12:52.047 | Enabled for exchange2: NYMEX (Trading Account Required) 2025-01-10 11:12:52.047 | Enabled for exchange2: CBOE Global Indexes 2025-01-10 11:12:52.047 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-01-10 11:12:52.047 | Current selected Data/Trading service: Teton CME Routing 2025-01-10 11:12:52.047 | Custom symbol settings values: enabled 2025-01-10 11:12:52.047 | Chart Update Interval: 250 2025-01-10 11:12:52.047 | Intraday Data Storage Time Unit: 0 2025-01-10 11:12:52.047 | Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2025-01-10 11:12:52.047 | 2025-01-10 16:12:52 Local computer time in UTC 2025-01-10 11:12:52.047 | 2025-01-10 11:12:52 Local computer time in SC Time Zone 2025-01-10 11:12:52.047 | 2025-01-10 16:12:49 Server time in UTC 2025-01-10 11:12:52.047 | Local computer UTC time and Server UTC time difference: 2 seconds. 2025-01-10 11:12:52.047 | Program path: C:\SierraChart2\ 2025-01-10 11:12:52.047 | Data Files path: C:\SierraChart2\Data\ 2025-01-10 11:12:52.047 | OS Version Number: 10.0 2025-01-10 11:12:52.047 | Locale Setting: C 2025-01-10 11:12:52.048 | DLLs: @Luda_Extending_Rectangle_64.dll, AverageDailyRange5Day_64.dll, Backtester_Beta_Release_v08_64.dll, Backtester_Beta_Release_v11_64.dll, Backtester_Beta_Release_v14_64.dll, Backtester_Beta_Release_v16_1_64.dll, Backtester_Beta_Release_v16_64.dll, Backtester_Beta_Release_v18_64.dll, Backtester_v29_64.dll, BLVD24_Test_64.dll, BLVD_DAY_W_DEVBANDS_EXT_AND_CONT_VWAP_64.dll, CursorVWAPwithStandardDeviationBands_64.dll, CustomProfileIndicator_64.dll, Dailygapsierra_64.dll, Days_Ago_Vwap_64.dll, Delta_Divergence_64.dll 2025-01-10 11:12:52.048 | Allowed protected custom studies: Luda Studies Pro, MorningCoffeeTrades Free Studioes, OrderFlowLabs.com FREE, SPlusPlusRelease, T29 Harmonic Rotations, TWFX_Free, zyp_app 2025-01-10 11:12:52.048 | Crash reporter started: true 2025-01-10 11:12:52.048 | 2025-01-10 11:12:52.063 | Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 1. 2025-01-10 11:12:52.073 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2025-01-10 11:12:52.149 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2025-01-10 11:12:52.149 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2025-01-10 11:12:52.294 | Received 5 login tokens. 2025-01-10 11:12:52.732 | Symbol settings MD5 received. Request ID: 1. 2025-01-10 11:12:52.732 | Requested symbol settings for service code sc_futures_direct.dtc.trading. Request ID: 2. 2025-01-10 11:12:53.641 | Symbol settings received. Request ID: 2. 2025-01-10 11:12:54.562 | Requested user files to download. 2025-01-10 11:12:55.036 | File to download: TWFX_FREE_SWS_64.dll. Action: 1 2025-01-10 11:12:55.038 | File to download: TWFX_FREE_ZZS_64.dll. Action: 1 2025-01-10 11:12:55.040 | File to download: TWFX_FREE_64.dll. Action: 1 2025-01-10 11:12:55.047 | File to download: T29-HarmonicRotations_2151_64.dll. Action: 1 2025-01-10 11:12:55.048 | File to download: Sierra++.exe. Action: 0 2025-01-10 11:12:55.048 | File to download: SPlusPlusRelease_64.dll. Action: 1 2025-01-10 11:12:55.048 | File to download: OrderFlowLabs.com.free_64.dll. Action: 1 2025-01-10 11:12:55.049 | File to download: OrderFlowLabs.com.free_ARM64.dll. Action: 1 2025-01-10 11:12:55.067 | File to download: morningcoffeetrades_64.dll. Action: 1 2025-01-10 11:12:55.110 | File to download: Luda_Studies_Pro_64.dll. Action: 1 2025-01-10 11:12:55.114 | User files to download complete 2025-01-10 11:12:56.552 | 2025-01-10 11:12:56.552 | Teton CME Routing | Firm: Dorman/Stage5 2025-01-10 11:12:56.554 | Teton CME Routing | Connecting to the server futurestrading14.sierracharts.com. Port 11093 2025-01-10 11:12:56.557 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-01-10 11:12:56.557 | DTC Client socket (1) | New receive buffer size: 0 2025-01-10 11:12:56.557 | DTC Client socket (1) | Connecting to IP: 208.185.224.130. 2025-01-10 11:12:56.599 | Teton CME Routing | Network connection to server complete. 2025-01-10 11:12:56.599 | Teton CME Routing | Starting socket receive thread. 2025-01-10 11:12:56.599 | Teton CME Routing | Sending encoding request to server: Binary VLS. Compression: none 2025-01-10 11:12:56.726 | Teton CME Routing | Setting DTC encoding to Binary VLS 2025-01-10 11:12:56.726 | Teton CME Routing | Sending logon request message. 2025-01-10 11:12:56.829 | Teton CME Routing | Received logon response. 2025-01-10 11:12:56.829 | Teton CME Routing | Server Name: SC DTC Server. Build=52100. 2025-01-10 11:12:56.829 | Teton CME Routing | Server protocol version: 8. Client protocol version: 8 2025-01-10 11:12:56.829 | Teton CME Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink3.trading|SymbolSettings=cme_ilink_live.trading. 2025-01-10 11:12:56.829 | Teton CME Routing | Trading is supported. 2025-01-10 11:12:56.829 | Teton CME Routing | Order cancel and replace is supported. 2025-01-10 11:12:56.829 | Teton CME Routing | OCO Orders supported. 2025-01-10 11:12:56.829 | Teton CME Routing | Bracket Orders supported. 2025-01-10 11:12:56.829 | Teton CME Routing | MarketDepthIsSupported: 1 2025-01-10 11:12:56.829 | Teton CME Routing | Connected to server complete. 2025-01-10 11:12:56.829 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-01-10 11:12:56.829 | Mapping ESZ23_FUT_CME to ESZ23. Service code: cme 2025-01-10 11:12:56.829 | Using symbol data fast lookup vector 2025-01-10 11:12:56.829 | Denali Data Feed | Starting real-time market data updates for: ESZ23_FUT_CME (ESZ23). ID: 1 Service code: cme 2025-01-10 11:12:56.831 | Denali Data Feed | Connecting to the server ds32.sierracharts.com. Port 443 2025-01-10 11:12:56.831 | Denali Data Feed | Requesting security definition data for: ESZ23_FUT_CME (ESZ23). ID: 1 2025-01-10 11:12:56.831 | Starting DelayedDownloadMonitoringTimer 2025-01-10 11:12:56.831 | Starting HDTimeoutTimer 2025-01-10 11:12:56.831 | Added historical Intraday data request for ESZ23_FUT_CME to the queue. 2025-01-10 11:12:56.831 | Intraday data recording state for symbol ESZ23_FUT_CME is set to download 'Pending'. 2025-01-10 11:12:56.831 | DTC Client socket (2) | Creating socket. 2025-01-10 11:12:56.831 | DTC Client socket (2) | New receive buffer size: 0 2025-01-10 11:12:56.831 | DTC Client socket (2) | Connecting to IP: 67.214.125.3. 2025-01-10 11:12:56.832 | Triggering next historical data download in queue. 2025-01-10 11:12:56.832 | Teton CME Routing | Performing query for most recent Order Activity Date-Time. 2025-01-10 11:12:56.833 | Delaying start of download for ESZ23_FUT_CME. 2025-01-10 11:12:56.842 | Teton CME Routing | Requesting historical order activity from server. Start date-time UTC: 2025-01-10 16:12:04.134323 2025-01-10 11:12:56.873 | Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: ESZ23_FUT_CME 2025-01-10 11:12:56.873 | Teton CME Routing | Setting external service identifier for symbol ESZ23_FUT_CME to 139 2025-01-10 11:12:56.873 | Teton CME Routing | Received security definition for symbol ESZ23_FUT_CME 2025-01-10 11:12:56.874 | Updated verified funded futures trading account ending date to: 2025-02-09 16:12:56 2025-01-10 11:12:56.908 | Denali Data Feed | Network connection to server complete. 2025-01-10 11:12:56.908 | Denali Data Feed | Starting socket receive thread. 2025-01-10 11:12:56.908 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2025-01-10 11:12:56.981 | Teton CME Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=44828 2025-01-10 11:12:57.004 | Denali Data Feed | Setting DTC encoding to Binary VLS 2025-01-10 11:12:57.004 | Denali Data Feed | Sending logon request message. 2025-01-10 11:12:57.411 | Denali Data Feed | Received logon response. 2025-01-10 11:12:57.411 | Denali Data Feed | Server Name: SC Realtime Server. 2025-01-10 11:12:57.411 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2025-01-10 11:12:57.411 | Denali Data Feed | Successfully connected. 2025-01-10 11:12:57.411 | Denali Data Feed | Trading is not supported. 2025-01-10 11:12:57.411 | Denali Data Feed | MarketDepthIsSupported: 1 2025-01-10 11:12:57.411 | Denali Data Feed | Restarting real-time data updates for symbol: ESZ23_FUT_CME -> ESZ23 2025-01-10 11:12:57.568 | Denali Data Feed | Real-time data for symbol ESZ23_FUT_CME is currently unavailable. 2025-01-10 11:12:57.568 | Denali Data Feed | Received security definition for symbol ESZ23_FUT_CME 2025-01-10 11:13:02.829 | HD Request # 1 | Downloading Intraday chart data for ESZ23_FUT_CME to the file ESZ23_FUT_CME.scid. Service: cme 2025-01-10 11:13:02.829 | HD Request # 1 | Download start date-time: 2023-12-15 09:29:59.000000. File last date-time: 2023-12-15 09:29:59.410001 2025-01-10 11:13:02.829 | HD Request # 1 | Using server: ds28.sierracharts.com port 10150 2025-01-10 11:13:02.830 | Socket (3) | Creating socket. 2025-01-10 11:13:02.830 | Socket (3) | New receive buffer size: 0 2025-01-10 11:13:02.830 | Socket (3) | Connecting to IP: 67.214.125.5. 2025-01-10 11:13:03.000 | HD Request # 1 | Setting DTC encoding to Binary VLS 2025-01-10 11:13:03.000 | HD Request # 1 | Sending historical data logon request message. 2025-01-10 11:13:03.127 | HD Request # 1 | Requesting Intraday data. Start date-time: 2023-12-15 09:29:59. Record interval: 0. Symbol: ESZ23 2025-01-10 11:13:03.206 | HD Request # 1 | Decompressing data. 2025-01-10 11:13:03.282 | HD Request # 1 | Receiving Intraday data for ESZ23_FUT_CME starting at 2023-12-15 09:29:59.145000 2025-01-10 11:13:03.282 | Socket (3) | CloseSocket call. 2025-01-10 11:13:03.282 | Socket (3) | Shutdown started. Waiting for graceful close. 2025-01-10 11:13:03.284 | Historical data download thread signaled to stop. 2025-01-10 11:13:03.284 | HD Request # 1 | Received 10 Intraday data records from 2023-12-15 09:29:59.145000 to 2023-12-15 09:29:59.410001 (0.3 seconds. Delay: 392.1 days) and wrote 0 records for ESZ23_FUT_CME 2025-01-10 11:13:03.284 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2023-12-15 14:29:59.410001 2025-01-10 11:13:03.284 | HD Request # 1 | Completion time: 1s. 2025-01-10 11:13:03.284 | HD Request # 1 | Intraday data download complete for ESZ23_FUT_CME. Unique request ID: 1 2025-01-10 11:13:03.284 | Removing historical data download ID 1. 2025-01-10 11:13:03.284 | Real-time Intraday chart data file updates started for ESZ23_FUT_CME 2025-01-10 11:13:03.284 | Intraday chart data file opened for ESZ23_FUT_CME 2025-01-10 11:13:03.284 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2025-01-10 11:13:03.284 | 2025-01-10 11:13:03.284 | No download requests in the queue to start downloads for. 2025-01-10 11:13:03.359 | Socket (3) | Socket gracefully closed by remote side. 2025-01-10 11:13:03.359 | Socket (3) | Closed. 2025-01-10 11:13:16.875 | ExtendTheFundedTradingAccountStatusExpirationDate: Sending request. 2025-01-10 11:13:17.231 | ExtendTheFundedTradingAccountStatusExpirationDate | Result: {"Result":"The Funded Trading Account Status Expiration Date is more than 25 days into the future. The Date is currently: 2025-02-09"}. Success=true |
| [2025-01-10 16:47:21] |
| Sierra_Chart Engineering - Posts: 18835 |
|
ESZ23_FUT_CME is an expired symbol. Perform a rollover: Changing to a New Futures Contract Month Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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