Support Board
Date/Time: Tue, 22 Apr 2025 13:39:30 +0000
Data Fee
View Count: 185
| [2025-01-09 15:25:55] |
| User437965 - Posts: 3 |
|
Dear all, Since the the day 20.12.2024 I no longer have acess to the CME data fee. I understand that I needed to make the payment on the 21.12.2024, but since i was pausing trading activity I only refunfed sierra yesterday. Since yesterday I dont have the data fee on my charts yet, why is that?I already payed for it and I already installed the new version of sierra. thank you |
| [2025-01-09 17:01:50] |
| John - SC Support - Posts: 39395 |
|
The exchanges renew on a calendar month basis. Since you did not have an active package on January 1, 2025, the exchange was deactivated. Since you have reactivated your package, you also need to reactivate the exchange. You can do this at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-09 21:43:03] |
| User437965 - Posts: 3 |
|
Well thank that already solved half the problem. I already activated the and payed the 13USD needed to set it up. With this, Sierra added the data from the 20.12.2024 to today´s (09.01.2025). With this, another problem came up, because I only can see data from 00.00hours to 09h.30m (the night session of ES500). What seems to be problem?Because I didnt change any settings therefore I shouldn´t habe this situation. Thank you |
| [2025-01-09 21:51:49] |
| John - SC Support - Posts: 39395 |
|
Today is the "National Day of Mourning" for former U.S. president Jimmy Carter. Some markets are closed today.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-09 21:58:12] |
| User437965 - Posts: 3 |
|
You guys maybe are correct, I only saw Economy news and not from stock market itself. I will wait until tomorrow to check again. Thank you very much for your fast answers, and keep up the good work! Thank you |
To post a message in this thread, you need to log in with your Sierra Chart account: