Support Board
Date/Time: Wed, 27 Nov 2024 16:58:47 +0000
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| [2014-09-16 09:52:25] |
| User15378 - Posts: 45 |
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Hi I am struggling to get my cumalutive delta up/down tick volume to match 1-Do you guys have multiple servers, is it possible to change servers? A friend was using cummulative delta bars up down tick volume and i had the exact same but his delta was different to mine? 2-Is it possible that he is on another server? if so how do i change to compare? I have done reset start of day to NO and using 1 tick so it should be exactly the same but it tends to show opposite sometimes? 3-*is it possible that the internet connection can make a difference? i notice sometimes my delta will show a red pin, and price a green pin & on my friends charts he has the same color on both? i use this for entry so its vital. Please advise Date Time Of Last Edit: 2014-09-16 11:38:04
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| [2014-09-16 18:01:13] |
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Make sure you have a tick by tick configuration: https://www.sierrachart.com/index.php?page=doc/doc_TickbyTickDataConfiguration.php Make sure the starting Date-Time is identical between the two charts you are comparing. This is critical if the study is set to not reset every day. You can set this through Chart >> Chart Settings. Update Sierra Chart to the current version by selecting Help >> Download Current Version. Re-download the data in the chart by selecting Edit >>Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-17 09:04:22] |
| User15378 - Posts: 45 |
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I have done all those things. they are all the same. Please see attatched documents for the difference. My Chart is the chart that has the delta that is very off from price, the other chart is the correct one. AS you can see the correct chart seems to keep the delta in context and follow price and be alot more accurate. Mine tends to just deviate then never really keep the whole chart in prospective. i have tried all the chart scale settings etc. I have done everything you recommended with no difference at all. is there anything else that is default? Also just out of curiosity on his chart there is no 'NO' for reset at end of day how is that possible? Delta should follow price most of the time and keep the chart in context, i do undertand that it deviates because this is how enter but the differences between the 2 charts are immense. Do you think this all could be a fxcm data problem, i got told they have different servers. a Friend from Pecunia Sytsems is in contact with you about this issue aswell. *Is it possibe for you to give me a different fxcm server to try? i need this desperately to be fixed If you cant resolve the issue can we please organize a remote assistance? This is a VERY URGENT matter as there is definitely something wrong with mine. Thank you for the time Date Time Of Last Edit: 2014-09-17 13:46:26
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| [2014-09-17 17:36:18] |
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We will be looking into this, today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-18 06:01:14] |
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It is hard for us to analyze this because none of these charts really are in the proper format for us to be looking at. We do not need too many details. Post one chart where you see the Curative Delta Bars does not look as you expect and only post it by following this method here: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Use no other method. Tell us the Date-Time of the first bar in that chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-18 07:35:11] |
| User15378 - Posts: 45 |
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Start date- 2014/09/16 01:10 to 22:20 timezone- Athens GMT +2 http://www.sierrachart.com/image.php?l=1411024928218.png Here is my XAUUSD 5 min chart. The differences are immense, in my previous post the correct chart for this symbol is the 2nd picture if you would like reference. Is it possible i am connected to a bad data server from fxcm, as some other people on fxcm are correct and some are not. I just want you guys to know that this is not only happening to me & there are alot of other people out there with the exact same problem with incorrect cumulative delta that i know of. I have 2 other friends that live in my region and they both downloaded a trial and we all have the saame delta, the incorrect one. Look forward to hearing from you Date Time Of Last Edit: 2014-09-18 09:09:07
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| [2014-09-18 09:42:21] |
| User15378 - Posts: 45 |
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Guys i sorted it out, the problem was on 1 tick in the data trade services settings, you guys reccomend 1 tick for accuracy but 1 second seems to be alot more accurate. Hope this helps for anyone in the same situation. Regards Nic Labuschagne |
| [2014-09-22 04:20:33] |
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When using Cumulative Delta Bars Up/Down Tick Volume, the greatest accuracy is with 1 Tick data and we would never recommend anything else. If another setting works better for you, then this is fine but you will never get that answer from us because based upon the calculations, it will not give you an accurate result. Using a starting time of 2014-09-16 at 01:00 this is what we get: http://www.sierrachart.com/image.php?l=1411359541881.png We are not fully understanding this: Start date- 2014/09/16 01:10 to 22:20 timezone- Athens GMT +2 What is 22:20? What are the Session Times set to in the chart? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-09-22 04:22:10
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