Support Board
Date/Time: Tue, 22 Apr 2025 14:00:09 +0000
CQG data feed
View Count: 238
| [2025-01-07 15:48:26] |
| User354468 - Posts: 5 |
|
Hello I would like to go live trading, i tried to place a trade however it states error/cancelled. I contacted AMP brokers and they said that CQG is (No Data - Order Routing Only) how do I get data pls? Thank you |
| [2025-01-07 16:51:01] |
| John - SC Support - Posts: 39395 |
|
You are setup to get the "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for Non-Professional Trading Accounts" from our Denali Exchange Data Feed. You should not be having any issue with the data. Please get us the information from your "Trade Service Log" by following these instructions so we can see the exact error message you are receiving: Support Board Posting Information: Providing Lines From Trade Service Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-08 20:53:48] |
| User354468 - Posts: 5 |
|
Hi pls see below the Trade service log information 2025-01-08 10:42:23.705 | TradeActivity files query time: 0.033127 seconds. Entries: 0. Current queries: 2 2025-01-08 10:42:23.783 | TradeActivity files query time: 0.077892 seconds. Entries: 0. Current queries: 1 2025-01-08 10:42:32.873 | TradeActivity files query time: 0.187801 seconds. Entries: 0. Current queries: 1 2025-01-08 10:42:39.164 | TradeActivity files query time: 0.063708 seconds. Entries: 0. Current queries: 1 2025-01-08 10:42:43.329 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2025-01-08 10:42:43.329 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2025-01-08 10:43:37.367 | TradeActivity files query time: 0.078824 seconds. Entries: 0. Current queries: 1 2025-01-08 10:43:37.444 | TradeActivity files query time: 0.064118 seconds. Entries: 0. Current queries: 2 2025-01-08 10:43:38.838 | TradeActivity files query time: 0.070972 seconds. Entries: 0. Current queries: 1 2025-01-08 15:36:41.444 | CQG WebAPI | User message | Log: No response to server ping request sent 30 seconds ago. | Source: Web API Server 2025-01-08 15:36:47.174 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2025-01-08 15:36:47.174 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2025-01-08 15:36:51.623 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2025-01-08 15:36:51.623 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2025-01-08 15:38:44.824 | TradeActivity files query time: 0.000867 seconds. Entries: 0. Current queries: 1 2025-01-08 15:38:45.018 | TradeActivity files query time: 0.000888 seconds. Entries: 0. Current queries: 1 2025-01-08 15:38:45.028 | TradeActivity files query time: 0.000732 seconds. Entries: 0. Current queries: 1 2025-01-08 15:38:45.224 | TradeActivity files query time: 0.000485 seconds. Entries: 0. Current queries: 2 2025-01-08 15:38:45.225 | TradeActivity files query time: 0.000519 seconds. Entries: 0. Current queries: 2 2025-01-08 15:38:54.382 | Trade Order Error - No symbol contract ID mapping. Unable to submit the order. Internal Order ID: 4319. Service Order ID: (none). Symbol: M.F.US.EPH25. Account: 192613 * 2025-01-08 15:39:50.381 | Trade Order Error - No symbol contract ID mapping. Unable to submit the order. Internal Order ID: 4322. Service Order ID: (none). Symbol: M.F.US.EPH25. Account: 192613 * 2025-01-08 15:39:51.300 | Trade Order Error - No symbol contract ID mapping. Unable to submit the order. Internal Order ID: 4325. Service Order ID: (none). Symbol: M.F.US.EPH25. Account: 192613 * 2025-01-08 15:39:53.142 | F.US.EPH25/M.F.US.EPH25 [CBV][M] 5000 Volume #4 | User order entry | Unable to Flatten/Reverse. Position does not exist | Symbol: M.F.US.EPH25 | TradeAccount: 192613 * Here is the trade orders.... Entry Time Last Activity Time Symbol Status Internal Order ID Order Type Buy/Sell Open/Close Order Quantity Price Price 2 Filled Quantity Average Fill Price Parent Internal Order ID Time in Force Good Till DateTime Service Order ID Trade Account Link ID OCO ID LastOrderActionSource Client Order ID Exchange Order ID Text Tag TrailOrderOffset TrailOrderStepAmount 2025-01-08 15:38:54.378 2025-01-08 15:38:54.383 M.F.US.EPH25 Canceled 4320 Limit Buy Close 0 5946 0 0 0 4319 Day 192613 0 4320 Canceling child orders of internal order ID 4319. Internal cancel 0 0 2025-01-08 15:38:54.381 2025-01-08 15:38:54.383 M.F.US.EPH25 Canceled 4321 Stop Buy Close 0 5952 0 0 0 4319 Day 192613 0 4320 Canceling child orders of internal order ID 4319. Internal cancel 0 0 2025-01-08 15:38:54.381 2025-01-08 15:38:54.381 M.F.US.EPH25 Error 4319 Market Sell Open 1 5949 0 0 0 0 Day 192613 4319 0 Trade Order Error - No symbol contract ID mapping. Unable to submit the order 0 0 2025-01-08 15:39:50.381 2025-01-08 15:39:50.381 M.F.US.EPH25 Canceled 4323 Limit Buy Close 0 5946 0 0 0 4322 Day 192613 0 4323 Canceling child orders of internal order ID 4322. Internal cancel 0 0 2025-01-08 15:39:50.381 2025-01-08 15:39:50.381 M.F.US.EPH25 Canceled 4324 Stop Buy Close 0 5952 0 0 0 4322 Day 192613 0 4323 Canceling child orders of internal order ID 4322. Internal cancel 0 0 2025-01-08 15:39:50.381 2025-01-08 15:39:50.381 M.F.US.EPH25 Error 4322 Market Sell Open 1 5949 0 0 0 0 Day 192613 4322 0 Trade Order Error - No symbol contract ID mapping. Unable to submit the order 0 0 2025-01-08 15:39:51.300 2025-01-08 15:39:51.300 M.F.US.EPH25 Canceled 4326 Limit Buy Close 0 5946 0 0 0 4325 Day 192613 0 4326 Canceling child orders of internal order ID 4325. Internal cancel 0 0 2025-01-08 15:39:51.300 2025-01-08 15:39:51.300 M.F.US.EPH25 Canceled 4327 Stop Buy Close 0 5952 0 0 0 4325 Day 192613 0 4326 Canceling child orders of internal order ID 4325. Internal cancel 0 0 2025-01-08 15:39:51.300 2025-01-08 15:39:51.300 M.F.US.EPH25 Error 4325 Market Sell Open 1 5949 0 0 0 0 Day 192613 4325 0 Trade Order Error - No symbol contract ID mapping. Unable to submit the order 0 0 |
| [2025-01-08 21:08:32] |
| John - SC Support - Posts: 39395 |
|
You have a "Trade and Current Quote Symbol" set for the chart, but the Trade and Current Quote Symbol is incorrect. You have it entered as "M.F.US.EPH25". If you are viewing and trading the same symbol, then there is no reason to use a "Trade and Current Quote Symbol". If you intended to trade something other than F.US.EPH25, then enter the proper symbol in the Trade and Current Quote symbol. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-09 10:15:46] |
| User354468 - Posts: 5 |
|
Im trying to trade micros that is why I added the 'M' do you know what the correct symbol is for trading micro emini? Thank you |
| [2025-01-09 16:25:58] |
| John - SC Support - Posts: 39395 |
|
Select the field for "Trade and Current Quote Symbol" where you enter the symbol. To the right will be buttons, one of which will state "Select" - select this button to bring up the Find Symbol page. Find the symbol you want and select OK to close that window. Your "Trade and Current Quote Symbol" will then be filled in with the correct symbol.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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