Support Board
Date/Time: Wed, 05 Feb 2025 17:00:55 +0000
Can't execute Trade
View Count: 103
| [2025-01-06 22:58:10] |
| User839291 - Posts: 3 |
|
Hey there, I have a problem, that's probably discused several times already but I think it's easier to get direct support. So I have connected my Apex Accounts to SC and tried to execute a trade neither a simple market execution works or placing a limit order, nothing happens. When I switch to the Sim Account it works. I have Service Package 11 and CME Data. At least I think I have CME data (everthing is marked green and I don't have delayed data & in the agreement I showed that I have an Interactive Brokers Account where I gave them my Account Number of IBKR, to prove that I'm non professional, don't know if I have to do more steps). So I guess it's either because of the cme data or something in the settings I missed (I already turned on Chart trade mode). Thanks for the Help. Best Regards, Niklas |
| [2025-01-07 15:35:15] |
| John - SC Support - Posts: 37753 |
|
You are not getting the real-time data from us at this time as you have not connected your Sierra Chart software to your Interactive Brokers account. You need to connect to your live trading account at least once a month for verification. You have not done this at all, as your "Verified Until" date is showing as "0000-00-00". When you connect, your "Verified Until" date will update to 30 days in the future. It always needs to be in the future in order to be able to get the CME Group data from our Denali Exchange Data Feed. You can view your "Verified Until" date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Follow the instructions at the following link to connect to your live trading account once a month: Denali Exchange Data Feed: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees Within those instructions, you will follow the instructions at the following link to connect to Interactive Brokers: Interactive Brokers Trading Service: Setup Instructions -- If you are getting the real-time data from Rithmic, then whatever issue you are having with the order is not related to the data. You would need to place an order and if you have a problem with it, then open your "Trade >> Trade Service Log" and post the information from that log to this thread for us to take a look. Follow these instructions to get us this information: Support Board Posting Information: Providing Lines From Trade Service Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-07 19:44:50] |
| User839291 - Posts: 3 |
|
Ok I did all the steps with Interactive Brokers, but I still can't execute. It shows me that I am verified till 2025-02-06.
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| [2025-01-08 00:10:12] |
| John - SC Support - Posts: 37753 |
|
Everything looks good on your account with regards to the data. Try to place an order and if it fails, then get us your Trade Service Log by following these instructions: Support Board Posting Information: Providing Lines From Trade Service Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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