Support Board
Date/Time: Wed, 05 Feb 2025 07:02:07 +0000
用欧易交易所充值了BTC支付的，怎么没有到账啊，
View Count: 253
| [2025-01-03 04:26:41] |
| User859483 - Posts: 11 |
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还有26美元每个月的服务，和36美元每个月有什么区别，说下
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| [2025-01-03 04:29:15] |
| Sierra_Chart Engineering - Posts: 18269 |
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Translation: There is also a monthly service of $ 26, what is the difference between $ 36 per month? The descriptions of the different Service Packages are here: Description of Service Packages and Pricing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-01-03 04:29:41
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| [2025-01-03 04:38:01] |
| User859483 - Posts: 11 |
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能设置中文的嘛，怎么弄
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| [2025-01-03 15:24:57] |
| John - SC Support - Posts: 37728 |
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From Google Translate: Can I set the Chinese language? How can I do it?
Refer to the following: Additional Language Support For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-07 02:11:07] |
| User859483 - Posts: 11 |
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不用塞拉这个软件了，能把我存的费用返现给我嘛？
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| [2025-01-07 02:19:09] |
| User859483 - Posts: 11 |
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帐户名称： 陈_0421 当前使用时间结束日期： [✔] 2025-02-11 23:59:59 世界标准时间 36 天 现有服务套餐： 3 -评估最高可用服务包 可续订的服务包： [✔] 3 - 基本标准（每月） - 26 美元 / 月更改套餐或设置服务套餐以进行续订[套餐设置于 2025-01-03] 服务盈余： [✔] 25.06 美元 -付款 加盟商编号： 默认 可以退了服务包，然后把剩下盈余都返现给我嘛？？？？？ |
| [2025-01-07 16:07:12] |
| John - SC Support - Posts: 37728 |
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Since you had not used any of the Usage Time from your purchased package, we were able to refund this back to your Services Surplus. At this time, you have 5 days of Usage Time remaining. After January 11, 2025 your account will automatically be put in an expired state. There is nothing further you need to do in this regard. Since you made your payment in Bitcoin, we need for you to post in our Account Support Tickets letting us know you want a refund of your Services Surplus balance and give us the BTC receive address where you want us to send the refund in that ticket. You can access the Account Support Tickets at the following link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-01-11 06:12:33] |
| User859483 - Posts: 11 |
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你好，已经填写信息了，什么时候返现？？？
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| [2025-01-13 13:22:10] |
| User859483 - Posts: 11 |
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客服，什么时候返现?？？？？？？
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| [2025-01-13 17:59:17] |
| John - SC Support - Posts: 37728 |
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This the payment was done in Bitcoin, it takes us some time to get this sent back, as it is not as easy as other payment methods. Please give us a few more days.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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