Support Board
Date/Time: Wed, 05 Feb 2025 05:49:29 +0000
Autosnap not working after SC update
View Count: 111
| [2024-12-31 15:09:29] |
| User512353 - Posts: 59 |
|
I updated from SC2700 to SC2726. After the update, the drawing tool autosnap feature is not working anymore. I had been using default settings in Global Settings >> Tool Settings >> General >> Snapping After recognizing the loss of autosnap, I tried playing around with the 'Drawing Tool AutoSnap Sensitivity Percentage' but no reaction to this setting can be observed. The autosnap feature is completely lost in all charts, in all chartbooks, in all my SC installations (all updated from 2700 to 2726), as far as I have tested/checked it up to now. Please advise! |
| [2024-12-31 15:23:48] |
| User512353 - Posts: 59 |
|
Addition: If I create a new chartbook and open a new chart, then autosnap is working. So, the functionality is lost in all chartbooks existing before the update. |
| [2024-12-31 15:37:57] |
| User512353 - Posts: 59 |
|
Addition 2: If I open a new chart in an old chartbook (that existed before the update), then autosnap works in that new chart, but still not in the old charts of that chartbook. So, the failure condition is linked to the chart, not the chartbook. Date Time Of Last Edit: 2024-12-31 15:38:28
|
| [2024-12-31 17:44:46] |
| Sierra_Chart Engineering - Posts: 18268 |
|
This functionality works correct. Make sure it is enabled through the Tools menu: Chart Drawing Tools: Automatic Snapping of Chart Drawing Ends to Open, High, Low or Close Bar Values We do not see any issue with this functionality and there have been no changes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-12-31 17:45:22
|
| [2024-12-31 17:59:18] |
| User512353 - Posts: 59 |
|
These settings under the Tools menu were indeed OFF. I do not know whether these were ON before. If they were ON before, I certainly did not switch them to OFF. This must have been caused the by the update procedure. The question remains then, why - just as I am sitting here in front of the screen - in an old chartbook (existed before the update) with these settings OFF, I see different behavior with OLD charts NOT getting autosnap, while NEW charts DO get autosnap with these settings OFF?!?!? |
| [2024-12-31 19:18:25] |
| Sierra_Chart Engineering - Posts: 18268 |
|
Check this setting: Chart Drawing Tools: Use Common Drawing Tool for Charts (Global Settings >> Tool Settings >> General >> Tool Options) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: