Support Board
Date/Time: Wed, 05 Feb 2025 06:03:36 +0000
help getting real time data cme denali
View Count: 134
| [2024-12-31 02:01:40] |
| User711600 - Posts: 10 |
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im unable to get real time data, i get the error trading account required, but i was told by sierra chart support that my trading account is verifiied. pictuers attached below.
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| [2024-12-31 13:40:57] |
| User711600 - Posts: 10 |
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i tired retinstalling sierra chart but that did not work. it still says trading accoutn requried ofr all cme/cbot/etc exchagnes in message logl
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| [2024-12-31 17:43:41] |
| Sierra_Chart Engineering - Posts: 18268 |
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Your Sierra Chart account is set to receive real-time CME Group data. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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