Support Board
Date/Time: Fri, 14 Mar 2025 12:16:04 +0000
Error Message : No Trade Account Assigned
View Count: 175
| [2024-12-23 06:10:34] |
| User990777 - Posts: 17 |
|
Hi Support, Good day to you. I would like to seek your assistance regarding the issue I am currently experiencing: "No Trade Account Assigned." Two days ago, I was exploring the DTC Protocol settings, and I believe I may have inadvertently changed some configurations, leading to this issue. To help with the investigation, I have attached the following for your reference: Global Settings > Data/Trade Services Settings Global Settings > Sierra Chart Server Settings (General and DTC Protocol Server settings) Message Log: Could you kindly review these settings and advise on which configurations might need to be corrected? Apologies for any inconvenience caused, and I sincerely appreciate your help in resolving this matter. Thank you in advance for your kind assistance. Log Message : 2024-12-23 05:43:54.939 | Software version: 2725 64-bit 2024-12-23 05:43:54.939 | Primary Thread ID: 7704 2024-12-23 05:43:54.939 | Usage end date: 2025-01-23 2024-12-23 05:43:54.939 | Enabled for: Advanced Features 2. 2024-12-23 05:43:54.939 | Enabled for: Sierra Chart Historical Data Service. 2024-12-23 05:43:54.939 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-12-23 05:43:54.939 | Enabled for: Delayed Denali Exchange Data Feed. 2024-12-23 05:43:54.939 | Enabled for exchange2: COMEX 2024-12-23 05:43:54.939 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-12-23 05:43:54.939 | Current selected Data/Trading service: Teton CME Order Routing 2024-12-23 05:43:54.939 | Custom symbol settings values: enabled 2024-12-23 05:43:54.939 | Chart Update Interval: 500 2024-12-23 05:43:54.939 | Intraday Data Storage Time Unit: 0 2024-12-23 05:43:54.939 | Time Zone: +00:00:00 (UTC+00) 2024-12-23 05:43:54.939 | 2024-12-23 05:43:54 Local computer time in UTC 2024-12-23 05:43:54.939 | 2024-12-23 05:43:54 Local computer time in SC Time Zone 2024-12-23 05:43:54.939 | 2024-12-23 05:32:25 Server time in UTC 2024-12-23 05:43:54.939 | Local computer UTC time and Server UTC time difference: 0 seconds. 2024-12-23 05:43:54.939 | Program path: C:\SierraChart\ 2024-12-23 05:43:54.939 | Data Files path: C:\SierraChart\Data\ 2024-12-23 05:43:54.940 | OS Version Number: 10.0 2024-12-23 05:43:54.940 | Locale Setting: C 2024-12-23 05:43:54.940 | DLLs: UserContributedStudies_64.dll 2024-12-23 05:43:54.940 | Allowed protected custom studies: 2024-12-23 05:43:54.940 | Crash reporter started: true 2024-12-23 05:43:54.940 | 2024-12-23 05:44:11.508 | 2024-12-23 05:44:11.508 | Teton CME Order Routing | Firm: Dorman 2024-12-23 05:44:11.508 | Teton CME Order Routing | Connecting to the server futurestrading11.sierracharts.com. Port 11091 2024-12-23 05:44:11.518 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-12-23 05:44:11.519 | DTC Client socket (1) | New receive buffer size: 0 2024-12-23 05:44:11.519 | DTC Client socket (1) | Connecting to IP: 208.185.224.131. 2024-12-23 05:44:11.853 | Teton CME Order Routing | Network connection to server complete. 2024-12-23 05:44:11.853 | Teton CME Order Routing | Starting socket receive thread. 2024-12-23 05:44:11.854 | Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none 2024-12-23 05:44:12.800 | Teton CME Order Routing | Setting DTC encoding to Binary VLS 2024-12-23 05:44:12.800 | Teton CME Order Routing | Sending logon request message. 2024-12-23 05:44:13.115 | Teton CME Order Routing | Received logon response. 2024-12-23 05:44:13.115 | Teton CME Order Routing | Server Name: SC DTC Server. 2024-12-23 05:44:13.115 | Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 2024-12-23 05:44:13.115 | Teton CME Order Routing | Logon error received from server: Secondary instance is not allowing connections to this server 2024-12-23 05:44:13.115 | Teton CME Order Routing | Failed connections: 3 2024-12-23 05:44:13.115 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-12-23 05:44:13.115 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-12-23 05:44:13.183 | Teton CME Order Routing | Waiting for socket receive thread to end 2024-12-23 05:44:13.183 | DTC Client socket (1) | CloseSocket call. 2024-12-23 05:44:13.183 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-12-23 05:44:13.184 | Teton CME Order Routing | Disconnected. 2024-12-23 05:44:13.184 | Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-12-23 05:44:13.498 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-12-23 05:44:13.498 | DTC Client socket (1) | Closed. 2024-12-23 05:44:15.177 | 2024-12-23 05:44:15.177 | Teton CME Order Routing | Firm: Dorman 2024-12-23 05:44:15.177 | Teton CME Order Routing | Connecting to the server futurestrading12.sierracharts.com. Port 11090 2024-12-23 05:44:15.218 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-12-23 05:44:15.219 | DTC Client socket (1) | New receive buffer size: 0 2024-12-23 05:44:15.219 | DTC Client socket (1) | Connecting to IP: 208.185.224.131. 2024-12-23 05:44:15.463 | Teton CME Order Routing | Network connection to server complete. 2024-12-23 05:44:15.463 | Teton CME Order Routing | Starting socket receive thread. 2024-12-23 05:44:15.463 | Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none 2024-12-23 05:44:16.204 | Teton CME Order Routing | Setting DTC encoding to Binary VLS 2024-12-23 05:44:16.204 | Teton CME Order Routing | Sending logon request message. 2024-12-23 05:44:16.517 | Teton CME Order Routing | Received logon response. 2024-12-23 05:44:16.517 | Teton CME Order Routing | Server Name: SC DTC Server. 2024-12-23 05:44:16.517 | Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 2024-12-23 05:44:16.517 | Teton CME Order Routing | Connection error: No trade accounts assigned * 2024-12-23 05:44:16.517 | Teton CME Order Routing | Failed connections: 4 2024-12-23 05:44:16.518 | Teton CME Order Routing | Waiting for socket receive thread to end 2024-12-23 05:44:16.518 | DTC Client socket (1) | CloseSocket call. 2024-12-23 05:44:16.518 | Teton CME Order Routing | Disconnected. 2024-12-23 05:44:16.518 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-12-23 05:44:16.763 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-12-23 05:44:16.763 | DTC Client socket (1) | Closed. 2024-12-23 05:46:20.569 | Socket (4) | CloseSocket call. 2024-12-23 05:46:20.569 | Socket (4) | Shutdown started. Waiting for graceful close. 2024-12-23 05:46:20.570 | Historical data download thread signaled to stop. 2024-12-23 05:46:20.571 | HD Request # 6 | Received 77550018 Intraday data records from 2024-06-20 08:00:00.006000 to 2024-12-20 23:59:58.078000 (183.7 days. Delay: 2.2 days) and wrote 17873017 records for AAPL 2024-12-23 05:46:20.571 | HD Request # 6 | Completion time: 6m 51s. 2024-12-23 05:46:20.571 | HD Request # 6 | Intraday data download complete for AAPL. Unique request ID: 6 2024-12-23 05:46:20.571 | Removing historical data download ID 6. 2024-12-23 05:46:20.571 | Real-time Intraday chart data file updates started for AAPL 2024-12-23 05:46:20.571 | Intraday chart data file opened for AAPL 2024-12-23 05:46:20.571 | HD Request # 6 | Enabling Intraday chart updating for symbol. 2024-12-23 05:46:20.571 | 2024-12-23 05:46:20.571 | Triggering next historical data download in queue. 2024-12-23 05:46:20.571 | Historical data for AAPL is delayed because connection to main data feed is not present. Current data will be received upon connection. 2024-12-23 05:46:20.572 | HD Request # 7 | Downloading Intraday chart data for GCG25_FUT_CME to the file GCG25_FUT_CME.scid. Service: comex 2024-12-23 05:46:20.572 | HD Request # 7 | Download start date-time: 2024-12-23 05:04:29.000000. File last date-time: 2024-12-23 05:04:29.907001 2024-12-23 05:46:20.572 | HD Request # 7 | Using server: ds26.sierracharts.com port 10150 2024-12-23 05:46:20.593 | Socket (1) | Creating socket. 2024-12-23 05:46:20.593 | Socket (1) | New receive buffer size: 0 2024-12-23 05:46:20.593 | Socket (1) | Connecting to IP: 64.152.155.17. 2024-12-23 05:46:20.773 | Socket (4) | Socket gracefully closed by remote side. 2024-12-23 05:46:20.773 | Socket (4) | Closed. 2024-12-23 05:46:21.056 | HD Request # 7 | Setting DTC encoding to Binary VLS 2024-12-23 05:46:21.056 | HD Request # 7 | Sending historical data logon request message. 2024-12-23 05:46:21.323 | HD Request # 7 | Requesting Intraday data. Start date-time: 2024-12-23 05:04:29. Record interval: 0. Symbol: GCG25 2024-12-23 05:46:21.549 | HD Request # 7 | Decompressing data. 2024-12-23 05:46:21.782 | HD Request # 7 | Receiving Intraday data for GCG25_FUT_CME starting at 2024-12-23 05:04:29.907000 2024-12-23 05:46:21.788 | Socket (1) | CloseSocket call. 2024-12-23 05:46:21.788 | Socket (1) | Shutdown started. Waiting for graceful close. 2024-12-23 05:46:21.795 | Historical data download thread signaled to stop. 2024-12-23 05:46:21.796 | HD Request # 7 | Timestamp of first Intraday data file record written: 2024-12-23 05:04:57.369000. 2024-12-23 05:46:21.796 | HD Request # 7 | Received 1699 Intraday data records from 2024-12-23 05:04:29.907000 to 2024-12-23 05:46:18.579000 (41.8 minutes. Delay: 3.2 seconds) and wrote 1697 records for GCG25_FUT_CME 2024-12-23 05:46:21.796 | HD Request # 7 | Completion time: 1s. 2024-12-23 05:46:21.796 | HD Request # 7 | Intraday data download complete for GCG25_FUT_CME. Unique request ID: 7 2024-12-23 05:46:21.796 | Removing historical data download ID 7. 2024-12-23 05:46:21.796 | Real-time Intraday chart data file updates started for GCG25_FUT_CME 2024-12-23 05:46:21.796 | Intraday chart data file opened for GCG25_FUT_CME 2024-12-23 05:46:21.796 | HD Request # 7 | Enabling Intraday chart updating for symbol. 2024-12-23 05:46:21.796 | 2024-12-23 05:46:21.796 | No download requests in the queue to start downloads for. 2024-12-23 05:46:21.796 | Historical data for GCG25_FUT_CME is delayed because connection to main data feed is not present. Current data will be received upon connection. 2024-12-23 05:46:22.014 | Socket (1) | Socket gracefully closed by remote side. 2024-12-23 05:46:22.014 | Socket (1) | Closed. 2024-12-23 05:46:22.256 | Chart #5 has tagged chart #12 for full recalculation. Chartbook: Main01.Cht 2024-12-23 05:46:22.256 | Chart #5 has tagged chart #14 for full recalculation. Chartbook: Main01.Cht 2024-12-23 05:46:22.256 | Chart #5 has tagged chart #15 for full recalculation. Chartbook: Main01.Cht 2024-12-23 05:46:22.266 | GCG25_FUT_CME[M] Flex Renko 10-1-1 #14 | Performing a full recalculation because it has been tagged. Chartbook: Main01.Cht 2024-12-23 05:46:22.361 | GCG25_FUT_CME[M] 1000 Trades #12 | Performing a full recalculation because it has been tagged. Chartbook: Main01.Cht 2024-12-23 05:46:22.565 | GCG25_FUT_CME[M] 1000 Trades #15 | Performing a full recalculation because it has been tagged. Chartbook: Main01.Cht |
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| [2024-12-23 06:44:15] |
| Sierra_Chart Engineering - Posts: 18778 |
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Refer to the information here: Important Notice - Resolving: No trade accounts assigned Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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