Support Board
Date/Time: Tue, 22 Apr 2025 07:48:44 +0000
Issue with Bid/Ask Quantities Not Updating in Replay Mode
View Count: 158
| [2024-12-21 17:11:56] |
| User518468 - Posts: 14 |
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Dear Support Team, During Replay Mode, after a few minutes (maximum 10 minutes), the bid and ask quantities stop updating. Only market orders continue to work. I have tried verifying the integrity of the data using the study Market Depth Data, and everything seems fine. I also triedReload and Recalculate, but the issue persists. Thank you for your help! |
| [2024-12-22 22:36:20] |
| User518468 - Posts: 14 |
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UPDATE: For now, the issue with bid and ask quantities not updating has not occurred again. I redownloaded the data and hope it's fixed now. However, I would still appreciate any advice in case it happens again. Now there's another issue: I was testing different times throughout the day, particularly on November 29, 2024, at 9:30, 13:00, and 15:30. Everything was fine until I tried to replay the 15:30 session. The chart gets stuck at 13:11, and I can't see anything from 15:30 onwards. Even when I start the replay at 13:00 and let it run automatically until 15:30, it still freezes at 13:11. |
| [2024-12-23 13:45:32] |
| Sierra_Chart Engineering - Posts: 19298 |
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What symbol is being replayed. We need to know the exact symbol and what is the time zone of the chart? Also check the Session Times: Chart Session Times Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-12-23 13:45:51
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| [2024-12-23 16:40:32] |
| User518468 - Posts: 14 |
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Symbol is ES (setted as continuos) and time zone is New York
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| [2025-01-26 21:31:40] |
| Sierra_Chart Engineering - Posts: 19298 |
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The chart gets stuck at 13:11 Stop the replay and find out the date and time of the bar after this. What is the date and time of the bar the replay stopped at and what is the date and time of the next chart bar.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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