Support Board
Date/Time: Wed, 12 Mar 2025 05:04:47 +0000
market stats delayed
View Count: 352
| [2024-12-20 22:05:41] |
| User169118 - Posts: 5 |
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Since a couple days I receive the NYSE market statistics data delayed. It started with 3 seconds, then it was 8 seconds, yesterday 19 seconds and today it was 34 seconds behind the price data. The delay is constant throughout the day. Is it just me or is that a general issue? |
| [2024-12-21 02:06:10] |
| Sierra_Chart Engineering - Posts: 18750 |
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How do you know there is a delay? There is not any delay from the server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-23 16:28:47] |
| User169118 - Posts: 5 |
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Given the significant difference, it is easy to see, that a new bar is generated at very different points in time. The 'time remaining' function on every window allows for easy comparison. Today it is 56 seconds between price and NYSE market stats. I updated to version 2725 - it didn't make any difference. I renamed the NYSE files and downloaded the data again - no effect whatsoever. Date Time Of Last Edit: 2024-12-23 16:46:13
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Private File |
| [2024-12-23 17:02:57] |
| John - SC Support - Posts: 38598 |
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We need to see the Date and Time that shown at the top of the charts. Please just give us an image with two charts, the ES and one of the Market Statistics charts and make sure the Date/Time in the Chart header is visible in both.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-23 19:39:42] |
| Trade Dojo - Posts: 52 |
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I exeperience the same thing that TICK-NASDAQ and ADVDIFF-NQ is around 1 MINUTE delayed from CME data NQ.
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| [2024-12-23 20:05:12] |
| User169118 - Posts: 5 |
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I uploaded an image as requested. Let me know if you haven't got it or if it's not what you were looking for. Difference of the time on the charts is the same as in the TR fields. Time zone is CET. Date Time Of Last Edit: 2024-12-23 20:14:59
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| [2024-12-23 21:23:40] |
| Sierra_Chart Engineering - Posts: 18750 |
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We do not understand what is meant by this: I exeperience the same thing that TICK-NASDAQ and ADVDIFF-NQ is around 1 MINUTE delayed from CME data NQ.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-23 22:18:18] |
| John - SC Support - Posts: 38598 |
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User169118: There is no image attached. Please attach the image to this thread. Or, if you used the option to upload an image, then we would need the link to that image. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-23 22:20:52] |
| User169118 - Posts: 5 |
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The last upload is this one: https://www.sierrachart.com/image.php?Image=1734983610347.png |
| [2024-12-23 23:01:50] |
| Sierra_Chart Engineering - Posts: 18750 |
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Okay we understand the problem. This is now resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-24 11:43:36] |
| User169118 - Posts: 5 |
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Yes, it works again. Thank you. |
| [2024-12-24 13:38:42] |
| Sierra_Chart Engineering - Posts: 18750 |
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The clock on one of our servers, among 3, was not set correctly. We corrected the historical data, on the affected servers going back to the beginning of November. If we need to make further corrections, this is no problem. You can re-download the data to correct the inaccurate timestamps: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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