Support Board
Date/Time: Wed, 19 Mar 2025 03:44:16 +0000
[URGENT] - Delayed data
View Count: 128
| [2024-12-20 00:33:39] |
| mamonteiro - Posts: 1 |
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I have received an email saying that I will have delayed data. I tried to do the process, so I would like to know if everything is ok now. Could you confirm to me that I will not lose the real-time data? This is the message Starting at the date 2024-12-21, you will begin to receive delayed data for the CME, CBOT, NYMEX, COMEX Exchanges for the following reason: The reason you are not getting real-time data, and historical data in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges is that you activated the *Non-Professional* exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. |
| [2024-12-20 06:58:45] |
| Sierra_Chart Engineering - Posts: 18837 |
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At this time, real-time CME data, at nonprofessional rates is authorized for you until January 19.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-12-20 06:58:58
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| [2024-12-20 15:08:58] |
| John - SC Support - Posts: 38782 |
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You can view your "Verified Until" date on the Main Control Panel for your account on our website or at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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