Support Board
Date/Time: Wed, 23 Apr 2025 03:12:52 +0000
No Data on Sierra Chart Desktop PC
View Count: 163
| [2024-12-16 12:25:50] |
| colin0021 - Posts: 30 |
|
I am experiencing an issue where Sierra Chart (SC) is not displaying any data on my desktop PC. Here is what I have already tried: Downloaded and installed the current version of Sierra Chart. Disconnected and reconnected to the data feed multiple times. Restarted my PC. Reviewed any error messages or notifications provided by SC. While SC works properly on my laptop with the same accoun. I disconnected SC on my laptop before attempting to use it on my desktop PC. Despite these steps, there is still no data on my desktop version of Sierra Chart. I would appreciate any guidance or troubleshooting steps to resolve this issue. Please let me know if you need additional information about my configuration or logs. Thank you for your support. |
| [2024-12-16 12:56:14] |
| colin0021 - Posts: 30 |
|
here is a screen shot.
|
Attachment Deleted.  Screenshot_5.jpg / V - Attached On 2024-12-16 12:56:05 UTC - Size: 992.33 KB - 55 views |
| [2024-12-16 18:05:38] |
| John - SC Support - Posts: 39428 |
|
Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-16 18:09:53] |
| colin0021 - Posts: 30 |
|
Here is the message log after I follow the above instruction. It seems to work, I now have data. But I wonder why I didn't with my previous chart? If you have an idea let me know; otherwise I will try to figure it out. 2024-12-16 13:08:18.076 | SC Data with Depth | Network connection to server complete. 2024-12-16 13:08:18.076 | SC Data with Depth | Starting socket receive thread. 2024-12-16 13:08:18.076 | SC Data with Depth | Sending encoding request to server: Binary VLS. Compression: standard 2024-12-16 13:08:18.166 | SC Data with Depth | Setting DTC encoding to Binary VLS 2024-12-16 13:08:18.166 | SC Data with Depth | Sending logon request message. 2024-12-16 13:08:18.322 | SC Data with Depth | Received logon response. 2024-12-16 13:08:18.322 | SC Data with Depth | Server Name: SC Realtime Server. 2024-12-16 13:08:18.322 | SC Data with Depth | Server protocol version: 8. Client protocol version: 8 2024-12-16 13:08:18.322 | SC Data with Depth | Successfully connected. 2024-12-16 13:08:18.322 | SC Data with Depth | Trading is not supported. 2024-12-16 13:08:18.322 | SC Data with Depth | MarketDepthIsSupported: 1 2024-12-16 13:08:18.322 | SC Data with Depth | Restarting real-time data updates for symbol: NAS100 2024-12-16 13:08:18.478 | SC Data with Depth | Setting external service identifier for symbol NAS100 to 52 2024-12-16 13:08:18.478 | SC Data with Depth | Received security definition for symbol NAS100 2024-12-16 13:08:23.738 | HD Request # 38 | Downloading Intraday chart data for NAS100 to the file NAS100.scid. Service: fxcm 2024-12-16 13:08:23.738 | HD Request # 38 | Download start date-time: 2024-12-16 13:08:11.000000. File last date-time: 2024-12-16 13:08:11.794000 2024-12-16 13:08:23.738 | HD Request # 38 | Using server: ds12.sierracharts.com port 10150 2024-12-16 13:08:23.739 | Socket (2) | Creating socket. 2024-12-16 13:08:23.739 | Socket (2) | New receive buffer size: 0 2024-12-16 13:08:23.739 | Socket (2) | Connecting to IP: 69.39.70.241. 2024-12-16 13:08:23.873 | HD Request # 38 | Setting DTC encoding to Binary VLS 2024-12-16 13:08:23.873 | HD Request # 38 | Sending historical data logon request message. 2024-12-16 13:08:23.975 | HD Request # 38 | Requesting Intraday data. Start date-time: 2024-12-16 13:08:11. Record interval: 0. Symbol: NAS100 2024-12-16 13:08:24.037 | HD Request # 38 | Decompressing data. 2024-12-16 13:08:24.095 | HD Request # 38 | Receiving Intraday data for NAS100 starting at 2024-12-16 13:08:11.056000 2024-12-16 13:08:24.095 | Socket (2) | CloseSocket call. 2024-12-16 13:08:24.095 | Socket (2) | Shutdown started. Waiting for graceful close. 2024-12-16 13:08:24.096 | Historical data download thread signaled to stop. 2024-12-16 13:08:24.096 | HD Request # 38 | Timestamp of first Intraday data file record written: 2024-12-16 13:08:12.333000. 2024-12-16 13:08:24.096 | HD Request # 38 | Received 226 Intraday data records from 2024-12-16 13:08:11.056000 to 2024-12-16 13:08:23.794000 (12.7 seconds. Delay: 0.3 seconds) and wrote 201 records for NAS100 2024-12-16 13:08:24.102 | HD Request # 38 | Add time&sales data | Remembered last file record date-time: 2024-12-16 18:08:23.794000 2024-12-16 13:08:24.102 | Added 3 Time and Sales records to Intraday data file for NAS100 after download. 2024-12-16 13:08:24.102 | HD Request # 38 | Completion time: 1s. 2024-12-16 13:08:24.102 | HD Request # 38 | Intraday data download complete for NAS100. Unique request ID: 38 2024-12-16 13:08:24.102 | Removing historical data download ID 38. 2024-12-16 13:08:24.102 | Real-time Intraday chart data file updates started for NAS100 2024-12-16 13:08:24.102 | Intraday chart data file opened for NAS100 2024-12-16 13:08:24.102 | HD Request # 38 | Enabling Intraday chart updating for symbol. 2024-12-16 13:08:24.102 | 2024-12-16 13:08:24.102 | No download requests in the queue to start downloads for. 2024-12-16 13:08:24.154 | Socket (2) | Socket gracefully closed by remote side. 2024-12-16 13:08:24.154 | Socket (2) | Closed. 2024-12-16 13:08:27.479 | Opened cached Intraday file: C:\SierraChart\Data\NAS100.scid. Thread ID: 2608 |
| [2024-12-16 19:31:59] |
| John - SC Support - Posts: 39428 |
|
There is nothing in the log that shows any reason for an issue. If you are not having a problem at this time, then we can not say what it might have been.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: