Support Board
Date/Time: Wed, 23 Apr 2025 03:12:52 +0000
Manage Account Info Page Not Working
View Count: 129
| [2024-12-11 21:18:19] |
| josiahthelamp - Posts: 1 |
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Sir/Ma'am, Hi, I'm attempting to switch from the free trial to paid subscription, but it looks like I need to update my account info first. Currently when I click the "Update Account Information" button at the bottom of the page, the browser returns an error. Just trying to find out if this issue is on your end or mine. Thanks! |
| [2024-12-11 21:44:49] |
| John - SC Support - Posts: 39428 |
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We did have a problem earlier with our website, but this was resolved very early. We are not sure what link you are selecting, but just to make sure it is the correct one, here is the link to the Manage Account Information page: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-11 21:50:21] |
| Sierra_Chart Engineering - Posts: 19307 |
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Let us know if you still see a problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-11 22:46:42] |
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We can confirm that at the present time Account Information updating is working. Do let us know if you see an issue, and the exact issue that you are seeing.
Sierra Chart Support |
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