Support Board
Date/Time: Wed, 23 Apr 2025 03:19:23 +0000
Two systems support
View Count: 163
| [2024-12-10 17:41:40] |
| User759095 - Posts: 5 |
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Greetings, From start of this month, I paid for data access to two systems at same time. Today I tried testing it out but it shows that I can not connect to two systems at same time. Actually it sort of connects but keeps sending this error message from time to time And does a lot of connecting and reconnecting Kind regards, R. |
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| [2024-12-10 18:04:53] |
| John - SC Support - Posts: 39428 |
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You are setup correctly to get our Denali data to two different computers at the same time. The error message you are getting is from CQG and is stating that you are trying to connect to the same CQG account from two different computers. This would be a limitation from CQG. You would need to talk to your broker about this, but we do not think there is anything they can do. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-10 18:19:50] |
| User759095 - Posts: 5 |
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Hello, So you are saying that by using Teton services, I can be able to connect two systems at the same time? |
| [2024-12-10 19:33:15] |
| John - SC Support - Posts: 39428 |
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It is correct that with the Teton Order Routing service you can connect to the same account from multiple computers at the same time. It is not a problem.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-10 19:39:10] |
| User759095 - Posts: 5 |
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Thanks for your reply, How much is the monthly cost for Teton similar data as for Denali? Thanks |
| [2024-12-10 20:07:35] |
| John - SC Support - Posts: 39428 |
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Teton is an order routing service, it does not have data itself. But, since Teton is from us, the data will still come from our Denali Exchange Data feed. So there is no difference in the cost of the data. There is one difference in cost between Teton and other order routing services (such as CQG and Rithmic) - Teton does not have an "Order Routing Fee". Typically this is about $0.10 per side, but is $0.00 with Teton. Refer to the information for our Teton Order Routing Service at the following link: Sierra Chart Teton Futures Order Routing For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-11 04:21:48] |
| User759095 - Posts: 5 |
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Thanks for the reply, Can you set up for me the Teton approach? I believe since I already paid for this month, it will be just a switch. Does my broker need to change anything from their side? Thanks |
| [2024-12-11 14:50:18] |
| Sierra_Chart Engineering - Posts: 19307 |
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Who is your futures broker? They will need to make this change. The first step with using Teton order routing is to update Sierra Chart. Instructions: Software Download: Fast Update Instructions use Teton order routing are here: Sierra Chart Teton Futures Order Routing: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-12-11 14:50:54
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| [2024-12-11 16:26:35] |
| User759095 - Posts: 5 |
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Hello, My broker is Insignia. You didn’t specify which change broker needs to make. Looks like all the changes you mentioned are to be made by me? Please clarify if you can. Thanks |
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