Support Board
Date/Time: Wed, 05 Feb 2025 08:46:33 +0000
Account number
View Count: 155
| [2024-12-09 13:57:54] |
| User575399 - Posts: 326 |
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When I take my account off SIM mode I do not see my trading account number in the dom drop down window. How can I fix this ?
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| [2024-12-09 16:12:10] |
| Sierra_Chart Engineering - Posts: 18270 |
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You cannot control that. Follow the instructions here to reconnect to the trading server: File Menu: Procedure to Reconnect to the Data and Trade Servers And then look in Trade >> Trade Service Log. There will be a message there showing how many trade accounts have been received. How many are received? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-10 05:02:29] |
| User575399 - Posts: 326 |
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Tried everything. Cant place a trade. I get this message.
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 Screenshot (3).png / V - Attached On 2024-12-10 05:02:24 UTC - Size: 118.59 KB - 35 views |
| [2024-12-10 07:20:16] |
| Sierra_Chart Engineering - Posts: 18270 |
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So we see the message showing that one account is received. It must be in the list of accounts. You must see it. Refer to: Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-10 13:31:08] |
| User575399 - Posts: 326 |
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I have my account number showing on the dom like it says . Still nothing
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| [2024-12-10 16:19:58] |
| Sierra_Chart Engineering - Posts: 18270 |
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Okay so you see the trading account number. However, when you say "still nothing" what exactly do you mean by that?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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