Support Board
Date/Time: Wed, 19 Mar 2025 03:34:47 +0000
Delayed Data when should be real time
View Count: 95
| [2024-12-02 18:25:42] |
| chrisflow - Posts: 4 |
|
I tried the support board suggestion to close all chartbooks, open a new chart & connect, then disconneect. Data still delayed. Any suggestions? Thank you! https://www.sierrachart.com/image.php?Image=1733163724952.png Software version: 2568 64-bit | 2024-12-02 13:23:19.383 Primary Thread ID: 6176 | 2024-12-02 13:23:19.383 Usage end date: 2025-01-02 | 2024-12-02 13:23:19.383 Enabled for: Advanced Features 2. | 2024-12-02 13:23:19.383 Enabled for: Sierra Chart Historical Data Service. | 2024-12-02 13:23:19.383 Enabled for: Denali Real-Time Exchange Data Feed. | 2024-12-02 13:23:19.383 Enabled for: Delayed Denali Exchange Data Feed. | 2024-12-02 13:23:19.383 Allow Support for Sierra Chart Data Feeds is enabled. | 2024-12-02 13:23:19.383 Current selected Data/Trading service: SC Data - All Services | 2024-12-02 13:23:19.383 Custom symbol settings values: enabled | 2024-12-02 13:23:19.383 Chart Update Interval: 500 | 2024-12-02 13:23:19.383 Intraday Data Storage Time Unit: 0 | 2024-12-02 13:23:19.383 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2024-12-02 13:23:19.383 2024-12-02 18:23:19 Local computer time in UTC | 2024-12-02 13:23:19.383 2024-12-02 13:23:19 Local computer time in SC Time Zone | 2024-12-02 13:23:19.383 2024-12-02 18:05:24 Server time in UTC | 2024-12-02 13:23:19.383 Local computer UTC time and Server UTC time difference: 0 seconds. | 2024-12-02 13:23:19.383 Program path: C:\SierraChart\ | 2024-12-02 13:23:19.383 Data Files path: C:\SierraChart\Data\ | 2024-12-02 13:23:19.383 OS Version Number: 10.0 | 2024-12-02 13:23:19.383 Locale Setting: C | 2024-12-02 13:23:19.383 DLLs: aaaOzTestStudy99_64.dll, SC_ACSIL_Examples.dll, UserContributedStudies_64.dll | 2024-12-02 13:23:19.383 Allowed protected custom studies: | 2024-12-02 13:23:19.383 Crash reporter started: true | 2024-12-02 13:23:19.383 The message log has been sent to support. | 2024-12-02 13:24:07.371 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2024-12-02 13:24:07.372 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | New receive buffer size: 0 | 2024-12-02 13:24:07.372 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 65.108.28.81. | 2024-12-02 13:24:07.372 The Message Log was sent. Result: Message Log received. | 2024-12-02 13:24:08.016 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | CloseSocket call. | 2024-12-02 13:24:08.275 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2024-12-02 13:24:08.275 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2024-12-02 13:24:08.430 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2024-12-02 13:24:08.431 |
| [2024-12-02 19:45:42] |
| John - SC Support - Posts: 38782 |
|
You are not setup for any real-time data from us. The last real-time data you had from us ended on June 1, 2024 for the NASDAQ TotalView exchange. What are the exchanges for which you are wanting real-time data? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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