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Date/Time: Wed, 19 Mar 2025 01:20:42 +0000



Delayed Data when should be real time

View Count: 93

[2024-12-02 18:25:42]
chrisflow - Posts: 4
I tried the support board suggestion to close all chartbooks, open a new chart & connect, then disconneect. Data still delayed. Any suggestions? Thank you!

https://www.sierrachart.com/image.php?Image=1733163724952.png

Software version: 2568 64-bit | 2024-12-02 13:23:19.383
Primary Thread ID: 6176 | 2024-12-02 13:23:19.383
Usage end date: 2025-01-02 | 2024-12-02 13:23:19.383
Enabled for: Advanced Features 2. | 2024-12-02 13:23:19.383
Enabled for: Sierra Chart Historical Data Service. | 2024-12-02 13:23:19.383
Enabled for: Denali Real-Time Exchange Data Feed. | 2024-12-02 13:23:19.383
Enabled for: Delayed Denali Exchange Data Feed. | 2024-12-02 13:23:19.383
Allow Support for Sierra Chart Data Feeds is enabled. | 2024-12-02 13:23:19.383
Current selected Data/Trading service: SC Data - All Services | 2024-12-02 13:23:19.383
Custom symbol settings values: enabled | 2024-12-02 13:23:19.383
Chart Update Interval: 500 | 2024-12-02 13:23:19.383
Intraday Data Storage Time Unit: 0 | 2024-12-02 13:23:19.383
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2024-12-02 13:23:19.383
2024-12-02 18:23:19 Local computer time in UTC | 2024-12-02 13:23:19.383
2024-12-02 13:23:19 Local computer time in SC Time Zone | 2024-12-02 13:23:19.383
2024-12-02 18:05:24 Server time in UTC | 2024-12-02 13:23:19.383
Local computer UTC time and Server UTC time difference: 0 seconds. | 2024-12-02 13:23:19.383
Program path: C:\SierraChart\ | 2024-12-02 13:23:19.383
Data Files path: C:\SierraChart\Data\ | 2024-12-02 13:23:19.383
OS Version Number: 10.0 | 2024-12-02 13:23:19.383
Locale Setting: C | 2024-12-02 13:23:19.383
DLLs: aaaOzTestStudy99_64.dll, SC_ACSIL_Examples.dll, UserContributedStudies_64.dll | 2024-12-02 13:23:19.383
Allowed protected custom studies: | 2024-12-02 13:23:19.383
Crash reporter started: true | 2024-12-02 13:23:19.383

The message log has been sent to support. | 2024-12-02 13:24:07.371 *
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2024-12-02 13:24:07.372
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | New receive buffer size: 0 | 2024-12-02 13:24:07.372
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 65.108.28.81. | 2024-12-02 13:24:07.372
The Message Log was sent. Result: Message Log received. | 2024-12-02 13:24:08.016 *
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | CloseSocket call. | 2024-12-02 13:24:08.275
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2024-12-02 13:24:08.275
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2024-12-02 13:24:08.430
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2024-12-02 13:24:08.431
[2024-12-02 19:45:42]
John - SC Support - Posts: 38782
You are not setup for any real-time data from us. The last real-time data you had from us ended on June 1, 2024 for the NASDAQ TotalView exchange.

What are the exchanges for which you are wanting real-time data?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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