Support Board
Date/Time: Wed, 23 Apr 2025 03:12:53 +0000
Could I please have a refund for the remaining balance in my account
View Count: 250
| [2024-11-27 14:59:57] |
| User552238 - Posts: 3 |
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Could I please have a refund for the remaining balance in my account? Thank you.
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| [2024-11-27 17:21:48] |
| John - SC Support - Posts: 39428 |
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You had a Services Surplus balance of $31.00. We have a $5.00 processing fee for payment refunds, therefore a total of $26.00 has been refunded to your card. For others that may see this post, these requests should be made through the Account Support Tickets at the following link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-29 21:03:18] |
| Trader&Hunter - Posts: 131 |
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can i get a refund on my account as well. thanks
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| [2024-11-29 21:38:59] |
| Sierra_Chart Engineering - Posts: 19307 |
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Yes, this will be taken care of on Monday for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-02 15:53:01] |
| Trader&Hunter - Posts: 131 |
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ok, can you go ahead and process that?
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| [2024-12-02 16:04:14] |
| John - SC Support - Posts: 39428 |
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Trader&Hunter: You had a Services Surplus balance of $362.00. We have a $5.00 processing fee for payment refunds, therefore a total of $357.00 has been refunded to your card. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-12 10:10:36] |
| User992530 - Posts: 1 |
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Hi, I would like to get a refund of my remaining balance please. Thank you |
| [2024-12-12 15:24:07] |
| John - SC Support - Posts: 39428 |
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User992530: You had a Services Surplus balance of $100.00. We have a $5.00 processing fee for payment refunds, therefore a total of $95.00 has been refunded to your card. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-12-12 15:25:07] |
| John - SC Support - Posts: 39428 |
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For anyone else that comes to this thread for a refund. Please post your request in our Account Support Tickets at the following link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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