Support Board
Date/Time: Wed, 19 Mar 2025 02:29:52 +0000
error when i submit an order for my topstep combine account
View Count: 166
| [2024-11-25 15:22:28] |
| TheBruisedReed - Posts: 1 |
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2024-11-25 09:27:50.033 | Rithmic Direct - DTC | Requesting trade accounts from server. 2024-11-25 09:27:50.069 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: S1Nov228442425. 2024-11-25 09:27:50.069 | Rithmic Direct - DTC | Received 1 accounts from service. 2024-11-25 09:27:50.076 | TradeActivity files query time: 0.006173 seconds. Entries: 0. Current queries: 1 2024-11-25 09:27:50.076 | Rithmic Direct - DTC | Requesting historical account balances for account S1Nov228442425. Start date-time UTC: 2024-07-24 14:27:50 2024-11-25 09:27:50.278 | Rithmic Direct - DTC | Requesting Trade Positions data. 2024-11-25 09:27:53.373 | TradeActivity files query time: 0.000293 seconds. Entries: 0. Current queries: 1 2024-11-25 09:27:54.783 | Delayed Data Feed | MaxConnectionsDifferentDevices = 2, NumCurrentConnectionsDifferentDevices = 1 2024-11-25 09:27:54.783 | Delayed Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2024-11-25 09:28:01.223 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2024-11-25 09:28:01.223 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2024-11-25 09:28:01.770 | TradeActivity files query time: 0.000195 seconds. Entries: 0. Current queries: 1 2024-11-25 09:28:10.384 | TradeActivity files query time: 0.000336 seconds. Entries: 0. Current queries: 1 2024-11-25 09:45:00.731 | Rithmic Direct - DTC (Order reject). Info: User not entitled to trade on this exchange. Internal Order ID: 846. Service Order ID: 247515175. Symbol: ESZ4.CME. Account: S1Nov228442425 * 2024-11-25 09:45:00.731 | Rithmic Direct - DTC (Order reject). Info: User not entitled to trade on this exchange. Internal Order ID: 849. Service Order ID: 247515176. Symbol: ESZ4.CME. Account: S1Nov228442425 * 2024-11-25 09:52:11.256 | Rithmic Direct - DTC (Order reject). Info: User not entitled to trade on this exchange. Internal Order ID: 852. Service Order ID: 247538362. Symbol: ESZ4.CME. Account: S1Nov228442425 * 2024-11-25 09:52:11.257 | Rithmic Direct - DTC (Order reject). Info: User not entitled to trade on this exchange. Internal Order ID: 855. Service Order ID: 247538363. Symbol: ESZ4.CME. Account: S1Nov228442425 * 2024-11-25 09:54:27.269 | TradeActivity files query time: 0.054833 seconds. Entries: 0. Current queries: 1 2024-11-25 09:54:27.423 | TradeActivity files query time: 0.006692 seconds. Entries: 0. Current queries: 1 2024-11-25 09:54:27.518 | TradeActivity files query time: 0.006542 seconds. Entries: 0. Current queries: 1 2024-11-25 09:54:30.766 | TradeActivity files query time: 0.005039 seconds. Entries: 0. Current queries: 1 2024-11-25 10:00:48.355 | Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 858. Service Order ID: (none). Symbol: ESZ4.CME. Account: S1Nov228442425 * 2024-11-25 10:03:48.447 | TradeActivity files query time: 0.000339 seconds. Entries: 0. Current queries: 1 2024-11-25 10:03:48.541 | TradeActivity files query time: 0.000398 seconds. Entries: 0. Current queries: 1 2024-11-25 10:03:48.674 | TradeActivity files query time: 0.000436 seconds. Entries: 0. Current queries: 1 2024-11-25 10:05:18.411 | Rithmic Direct - DTC (Order reject). Info: User not entitled to trade on this exchange. Internal Order ID: 861. Service Order ID: 247577447. Symbol: ESZ4.CME. Account: S1Nov228442425 * 2024-11-25 10:05:18.411 | Rithmic Direct - DTC (Order reject). Info: User not entitled to trade on this exchange. Internal Order ID: 864. Service Order ID: 247577448. Symbol: ESZ4.CME. Account: S1Nov228442425 * |
 rithmic error .png / V - Attached On 2024-11-25 15:20:57 UTC - Size: 132.95 KB - 42 views Attachment Deleted. |
| [2024-11-25 19:04:33] |
| John - SC Support - Posts: 38782 |
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You have the following: Rithmic Direct - DTC (Order reject). Info: User not entitled to trade on this exchange
You need to ask your broker about this error. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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