Support Board
Date/Time: Thu, 21 Nov 2024 12:31:46 +0000
Connection
View Count: 196
| [2024-11-20 14:43:44] |
| Santi - Posts: 4 |
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I'm receiving this message on the platform and I'm not receiving data from the platform. I would like to know what the procedure would be to have a reliable service?
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 Captura de tela 2024-11-20 113908.png / V - Attached On 2024-11-20 14:40:41 UTC - Size: 185.52 KB - 32 views Attachment Deleted. |
| [2024-11-20 14:47:00] |
| User154957 - Posts: 3 |
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I am experiencing the same. was fine yesterday
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| [2024-11-20 14:47:40] |
| 02108 - Posts: 28 |
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same here
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| [2024-11-20 14:52:39] |
| d0gma1914 - Posts: 6 |
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SAME!!!!!
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| [2024-11-20 15:02:17] |
| User399875 - Posts: 2 |
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same here
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| [2024-11-20 15:05:38] |
| cgavachart - Posts: 4 |
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Same here Was fine 4 hours ago data/trade provider is Rithmic-Paper-Trade for me (Phidias Propfirm) Sierra Chart version - 2700 / Revision 51585 For information, a friend also connected to Rithmic / Phidias and has no issue Date Time Of Last Edit: 2024-11-20 15:16:41
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| [2024-11-20 15:08:05] |
| TheMatadorTrader - Posts: 21 |
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Same - data stopped at 9:18 EST
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| [2024-11-20 15:12:28] |
| gayer2428 - Posts: 80 |
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Same here...
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| [2024-11-20 15:21:22] |
| ThePack - Posts: 1 |
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Same, everything was working up until about 9:15-9:20. Had a trade on and then chart data froze. Reconnected and started to receive "unknown request Click for symbol information". Still unable to connect at 10:21 EST.
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| [2024-11-20 17:13:34] |
| John - SC Support - Posts: 36174 |
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Everybody that has posted in this thread is using Rithmic for the data. The issue is with Rithmic. There is nothing we can do. Refer to the following: Rithmic Trading Platform Service: Rithmic Market Data and Support Policy For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-20 17:17:29] |
| Sierra_Chart Engineering - Posts: 17133 |
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We will let Rithmic know about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-20 17:18:01] |
| Sierra_Chart Engineering - Posts: 17133 |
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So we have more details for Rithmic. Follow the instructions here: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-20 17:29:01] |
| chris12 - Posts: 53 |
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2024-11-20 18:20:58.481 | Software version: 2691 64-bit 2024-11-20 18:20:58.482 | OpenGL enabled (NVIDIA Corporation/NVIDIA GeForce RTX 3050 6GB Laptop GPU/PCIe/SSE2) 2024-11-20 18:20:58.482 | Primary Thread ID: 14836 2024-11-20 18:20:58.482 | Usage end date: 2025-04-16 2024-11-20 18:20:58.482 | Enabled for: Advanced Features 2. 2024-11-20 18:20:58.482 | Enabled for: Sierra Chart Historical Data Service. 2024-11-20 18:20:58.482 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-11-20 18:20:58.482 | Enabled for: Delayed Denali Exchange Data Feed. 2024-11-20 18:20:58.482 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-11-20 18:20:58.482 | Current selected Data/Trading service: Rithmic Direct - DTC 2024-11-20 18:20:58.482 | Custom symbol settings values: enabled 2024-11-20 18:20:58.482 | Chart Update Interval: 1600 2024-11-20 18:20:58.482 | Intraday Data Storage Time Unit: 0 2024-11-20 18:20:58.482 | Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) 2024-11-20 18:20:58.482 | 2024-11-20 17:20:58 Local computer time in UTC 2024-11-20 18:20:58.482 | 2024-11-20 18:20:58 Local computer time in SC Time Zone 2024-11-20 18:20:58.482 | 2024-11-20 15:16:58 Server time in UTC 2024-11-20 18:20:58.482 | Local computer UTC time and Server UTC time difference: 3 seconds. 2024-11-20 18:20:58.482 | Program path: C:\SierraChart\ 2024-11-20 18:20:58.482 | Data Files path: C:\SierraChart\Data\ 2024-11-20 18:20:58.482 | OS Version Number: 10.0 2024-11-20 18:20:58.482 | Locale Setting: C 2024-11-20 18:20:58.483 | DLLs: OrderFlowLabs.com.free_64.dll, OrderFlowLabs.com.free_ARM64.dll, UserContributedStudies_64.dll 2024-11-20 18:20:58.483 | Allowed protected custom studies: OrderFlowLabs.com FREE 2024-11-20 18:20:58.483 | Crash reporter started: true 2024-11-20 18:20:58.483 | 2024-11-20 18:21:05.207 | File >> Reconnect selected. 2024-11-20 18:21:05.207 | Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end 2024-11-20 18:21:05.208 | DTC Client socket (5) | CloseSocket call. 2024-11-20 18:21:05.208 | DTC Client socket (5) | Shutdown started. Waiting for graceful close. 2024-11-20 18:21:05.208 | Rithmic Direct - DTC (Data) | Disconnected from the server. 2024-11-20 18:21:05.224 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2024-11-20 18:21:05.225 | DTC Client socket (3) | CloseSocket call. 2024-11-20 18:21:05.225 | DTC Client socket (3) | Max send buffers used during socket life: 4 2024-11-20 18:21:05.225 | DTC Client socket (3) | Max send buffer size during socket life: 408 2024-11-20 18:21:05.225 | SC Data with Depth | Waiting for socket receive thread to end 2024-11-20 18:21:05.225 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2024-11-20 18:21:05.225 | DTC Client socket (7) | CloseSocket call. 2024-11-20 18:21:05.225 | SC Data with Depth | Disconnected from the server. 2024-11-20 18:21:05.225 | Rithmic Direct - DTC | Disconnected. 2024-11-20 18:21:05.225 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-11-20 18:21:05.225 | DTC Client socket (7) | Shutdown started. Waiting for graceful close. 2024-11-20 18:21:05.413 | DTC Client socket (5) | Socket gracefully closed by remote side. 2024-11-20 18:21:05.413 | DTC Client socket (5) | Closed. 2024-11-20 18:21:05.414 | DTC Client socket (3) | Socket gracefully closed by remote side. 2024-11-20 18:21:05.414 | DTC Client socket (3) | Closed. 2024-11-20 18:21:05.507 | DTC Client socket (7) | Socket gracefully closed by remote side. 2024-11-20 18:21:05.507 | DTC Client socket (7) | Closed. 2024-11-20 18:21:09.226 | 2024-11-20 18:21:09.226 | Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated 2024-11-20 18:21:09.226 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50500 2024-11-20 18:21:09.226 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 2024-11-20 18:21:09.268 | DTC Client socket (3) | Creating socket. Using TLS 1.2. 2024-11-20 18:21:09.269 | DTC Client socket (3) | New receive buffer size: 0 2024-11-20 18:21:09.269 | DTC Client socket (3) | Connecting to IP: 216.57.156.163. 2024-11-20 18:21:09.393 | Rithmic Direct - DTC | Network connection to server complete. 2024-11-20 18:21:09.393 | Rithmic Direct - DTC | Starting socket receive thread. 2024-11-20 18:21:09.393 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-11-20 18:21:09.393 | Rithmic Direct - DTC | Sending logon request message. 2024-11-20 18:21:09.821 | Rithmic Direct - DTC | Received logon response. 2024-11-20 18:21:09.821 | Rithmic Direct - DTC | Server Name: . 2024-11-20 18:21:09.821 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-11-20 18:21:09.821 | Rithmic Direct - DTC | Successfully connected. 2024-11-20 18:21:09.821 | Rithmic Direct - DTC | Trading is supported. 2024-11-20 18:21:09.821 | Rithmic Direct - DTC | Order cancel and replace is supported. 2024-11-20 18:21:09.821 | Rithmic Direct - DTC | OCO Orders supported. 2024-11-20 18:21:09.821 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2024-11-20 18:21:09.821 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2024-11-20 18:21:09.821 | Rithmic Direct - DTC | Connected to server complete. 2024-11-20 18:21:09.822 | No download requests in the queue to start downloads for. 2024-11-20 18:21:09.822 | Triggering next historical data download in queue. 2024-11-20 18:21:09.822 | No download requests in the queue to start downloads for. | Number times message added: 1 2024-11-20 18:21:09.822 | Subscribing to symbol for symbol alert. TICK-NYSE 2024-11-20 18:21:09.822 | Using symbol data fast lookup vector 2024-11-20 18:21:09.822 | SC Data with Depth | Starting real-time market data updates for: TICK-NYSE. ID: 1 Service code: statscalc 2024-11-20 18:21:09.822 | SC Data with Depth | Connecting to the server ds4.sierracharts.com. Port 443 2024-11-20 18:21:09.822 | SC Data with Depth | Requesting security definition data for: TICK-NYSE. ID: 1 2024-11-20 18:21:09.822 | Subscribing to symbol for symbol alert. TICK-NYSE 2024-11-20 18:21:09.831 | HD Server Manager | Incoming connection from IP: 127.0.0.1 2024-11-20 18:21:09.831 | HD Server Manager | Started new historical data server. Count=1 2024-11-20 18:21:09.836 | HD Server | Thread:23516 (5) | Creating socket. 2024-11-20 18:21:09.836 | HD Server | Thread:23516 (5) | New receive buffer size: 262144 2024-11-20 18:21:09.836 | HD Server | Thread:23516 (5) | Allocated send buffers: 32 of 4096 bytes. 2024-11-20 18:21:09.836 | HD Server | Setting DTC encoding to Binary VLS | Thread:23516 2024-11-20 18:21:09.836 | HD Server | Received login. Requesting authorization. | Username: christophe. | Thread:23516 2024-11-20 18:21:09.836 | HD Server | Login has been authorized. | Username: christophe. | Thread:23516 2024-11-20 18:21:09.837 | HD Server | HD Request #23 | Socket: 5 | Symbol: ESZ4.CME | ServiceCode: DTCSubInstance | RecordInterval: 0 | MaximumDaysRequested: 0 | Start date-time: 2024-11-20 15:27:22 | ClientReqID: 23 | Username: christophe. | Thread:23516 2024-11-20 18:21:09.837 | Historical Intraday data request, start 00:00:00.000, for ESZ4.CME is discarded because a matching download is in progress and the new one is not for earlier data. 2024-11-20 18:21:09.878 | DTC Client socket (4) | Creating socket. 2024-11-20 18:21:09.878 | DTC Client socket (4) | New receive buffer size: 0 2024-11-20 18:21:09.878 | DTC Client socket (4) | Connecting to IP: 67.214.125.7. 2024-11-20 18:21:09.902 | Rithmic Direct - DTC | Starting real-time market data updates for: ESZ4.CME. ID: 2 Service code: rithmic.trading 2024-11-20 18:21:09.919 | Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50501 2024-11-20 18:21:09.920 | DTC Client socket (6) | Creating socket. Using TLS 1.2. 2024-11-20 18:21:09.920 | DTC Client socket (6) | New receive buffer size: 0 2024-11-20 18:21:09.920 | DTC Client socket (6) | Connecting to IP: 216.57.156.163. 2024-11-20 18:21:09.922 | Rithmic Direct - DTC | Requesting security definition data for: ESZ4.CME. ID: 2 2024-11-20 18:21:09.922 | Rithmic Direct - DTC | Starting real-time market data updates for: MESZ4.CME. ID: 3 Service code: rithmic.trading 2024-11-20 18:21:09.922 | Rithmic Direct - DTC | Requesting security definition data for: MESZ4.CME. ID: 3 2024-11-20 18:21:09.926 | Rithmic Direct - DTC | Starting real-time market data updates for: NQZ4.CME. ID: 4 Service code: rithmic.trading 2024-11-20 18:21:09.926 | Rithmic Direct - DTC | Requesting security definition data for: NQZ4.CME. ID: 4 2024-11-20 18:21:09.926 | Rithmic Direct - DTC | Starting real-time market data updates for: MNQZ4.CME. ID: 5 Service code: rithmic.trading 2024-11-20 18:21:09.926 | Rithmic Direct - DTC | Requesting security definition data for: MNQZ4.CME. ID: 5 2024-11-20 18:21:10.016 | SC Data with Depth | Network connection to server complete. 2024-11-20 18:21:10.016 | SC Data with Depth | Starting socket receive thread. 2024-11-20 18:21:10.016 | SC Data with Depth | Sending encoding request to server: Binary VLS. Compression: standard 2024-11-20 18:21:10.045 | SC Data with Depth | Starting real-time market data updates for: ADR-SP. ID: 6 Service code: statscalc 2024-11-20 18:21:10.045 | SC Data with Depth | Requesting security definition data for: ADR-SP. ID: 6 2024-11-20 18:21:10.059 | Rithmic Direct - DTC (Data) | Network connection to server complete. 2024-11-20 18:21:10.059 | Rithmic Direct - DTC (Data) | Starting socket receive thread. 2024-11-20 18:21:10.059 | Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary 2024-11-20 18:21:10.059 | Rithmic Direct - DTC (Data) | Sending logon request message. 2024-11-20 18:21:10.088 | Requesting market depth updates for: ESZ4.CME if supported. NumLevels=15 2024-11-20 18:21:10.088 | Separate subscription for market depth updates not supported. ESZ4.CME 2024-11-20 18:21:10.088 | Requesting market depth updates for: NQZ4.CME if supported. NumLevels=15 2024-11-20 18:21:10.088 | Separate subscription for market depth updates not supported. NQZ4.CME 2024-11-20 18:21:10.173 | SC Data with Depth | Setting DTC encoding to Binary VLS 2024-11-20 18:21:10.173 | SC Data with Depth | Sending logon request message. 2024-11-20 18:21:10.475 | Rithmic Direct - DTC (Data) | Received logon response. 2024-11-20 18:21:10.475 | Rithmic Direct - DTC (Data) | Server Name: . 2024-11-20 18:21:10.475 | Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 2024-11-20 18:21:10.475 | Rithmic Direct - DTC (Data) | Successfully connected. 2024-11-20 18:21:10.475 | Rithmic Direct - DTC (Data) | Trading is not supported. 2024-11-20 18:21:10.475 | Rithmic Direct - DTC (Data) | Symbol and Exchange Delimiter: . 2024-11-20 18:21:10.475 | Rithmic Direct - DTC (Data) | MarketDepthIsSupported: 1 2024-11-20 18:21:10.475 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: ESZ4.CME. Market Depth data restarted. 2024-11-20 18:21:10.475 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: MESZ4.CME 2024-11-20 18:21:10.475 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: MNQZ4.CME 2024-11-20 18:21:10.475 | Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: NQZ4.CME. Market Depth data restarted. 2024-11-20 18:21:10.608 | Rithmic Direct - DTC (Data) | Market Depth data has been rejected for symbol: ESZ4.CME. permission denied 2024-11-20 18:21:10.608 | Rithmic Direct - DTC (Data) | Market Depth data has been rejected for symbol: NQZ4.CME. permission denied 2024-11-20 18:21:10.608 | Symbol Error | ESZ4.CME is unknown, unavailable, or improperly formatted. unknown request 2024-11-20 18:21:10.608 | Rithmic Direct - DTC (Data) | Security Definition request has been rejected. Reason: unknown request. ID = 2 2024-11-20 18:21:10.609 | Symbol Error | MESZ4.CME is unknown, unavailable, or improperly formatted. unknown request 2024-11-20 18:21:10.609 | Rithmic Direct - DTC (Data) | Security Definition request has been rejected. Reason: unknown request. ID = 3 2024-11-20 18:21:10.609 | Symbol Error | MNQZ4.CME is unknown, unavailable, or improperly formatted. unknown request 2024-11-20 18:21:10.609 | Rithmic Direct - DTC (Data) | Security Definition request has been rejected. Reason: unknown request. ID = 5 2024-11-20 18:21:10.609 | Symbol Error | NQZ4.CME is unknown, unavailable, or improperly formatted. unknown request 2024-11-20 18:21:10.609 | Rithmic Direct - DTC (Data) | Security Definition request has been rejected. Reason: unknown request. ID = 4 2024-11-20 18:21:10.862 | SC Data with Depth | Received logon response. 2024-11-20 18:21:10.862 | SC Data with Depth | Server Name: SC Realtime Server. 2024-11-20 18:21:10.862 | SC Data with Depth | Server protocol version: 8. Client protocol version: 8 2024-11-20 18:21:10.862 | SC Data with Depth | Successfully connected. 2024-11-20 18:21:10.862 | SC Data with Depth | Trading is not supported. 2024-11-20 18:21:10.862 | SC Data with Depth | MarketDepthIsSupported: 1 2024-11-20 18:21:10.862 | SC Data with Depth | Restarting real-time data updates for symbol: ADR-SP 2024-11-20 18:21:10.862 | SC Data with Depth | Restarting real-time data updates for symbol: TICK-NYSE 2024-11-20 18:21:11.225 | SC Data with Depth | Setting external service identifier for symbol ADR-SP to 109 2024-11-20 18:21:11.225 | SC Data with Depth | Received security definition for symbol ADR-SP 2024-11-20 18:21:11.225 | SC Data with Depth | Setting external service identifier for symbol TICK-NYSE to 1 2024-11-20 18:21:11.225 | SC Data with Depth | Received security definition for symbol TICK-NYSE 2024-11-20 18:21:29.300 | HTTPS connection ID:9 to downloads.rithmic.com:443 for request ID:9 (7) | Creating socket. Using TLS 1.2. 2024-11-20 18:21:29.301 | HTTPS connection ID:9 to downloads.rithmic.com:443 for request ID:9 (7) | New receive buffer size: 0 2024-11-20 18:21:29.301 | HTTPS connection ID:9 to downloads.rithmic.com:443 for request ID:9 (7) | Connecting to IP: 216.66.0.130. 2024-11-20 18:21:30.328 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 81131 2024-11-20 18:21:30.332 | Rithmic Direct - DTC | Processed connection points. Count: 347 2024-11-20 18:21:30.580 | HTTPS connection ID:9 to downloads.rithmic.com:443 for request ID:9 (7) | CloseSocket call. 2024-11-20 18:21:30.581 | HTTPS connection ID:9 to downloads.rithmic.com:443 for request ID:9 (7) | Shutdown started. Waiting for graceful close. 2024-11-20 18:21:30.684 | HTTPS connection ID:9 to downloads.rithmic.com:443 for request ID:9 (7) | Socket gracefully closed by remote side. 2024-11-20 18:21:30.684 | HTTPS connection ID:9 to downloads.rithmic.com:443 for request ID:9 (7) | Closed. |
| [2024-11-20 17:29:34] |
| cgavachart - Posts: 4 |
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I've switched Rithmic Server (moved from chicago to Frankfurt)... Everything is fine now.
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| [2024-11-20 17:30:45] |
| User399875 - Posts: 2 |
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yeah i changed it to Mumbai, all good
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