Support Board
Date/Time: Wed, 04 Dec 2024 09:01:46 +0000
Symbols not Loading
View Count: 89
| [2024-11-15 18:55:43] |
| Alex Q - Posts: 98 |
|
Hey! I'm having an issue where my futures symbols are loading properly, however symbols such as SPX_CGI, or ADR-NYSE are not loading. This began at the start of today's session. Up until this morning it was working properly. I've reloaded a chart that references the SPX_CGI symbol and pasted the log below. 2024-11-15 10:52:30.220 | Software version: 2695 64-bit 2024-11-15 10:52:30.220 | Primary Thread ID: 2004 2024-11-15 10:52:30.220 | Usage end date: 2024-11-27 2024-11-15 10:52:30.220 | Enabled for: Advanced Features 2. 2024-11-15 10:52:30.220 | Enabled for: Sierra Chart Historical Data Service. 2024-11-15 10:52:30.220 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-11-15 10:52:30.220 | Enabled for: Delayed Denali Exchange Data Feed. 2024-11-15 10:52:30.220 | Enabled for exchange2: CME (Trading Account Required) 2024-11-15 10:52:30.220 | Enabled for exchange2: CBOT (Trading Account Required) 2024-11-15 10:52:30.220 | Enabled for exchange2: COMEX (Trading Account Required) 2024-11-15 10:52:30.220 | Enabled for exchange2: NYMEX (Trading Account Required) 2024-11-15 10:52:30.220 | Enabled for exchange2: CBOE Global Indexes 2024-11-15 10:52:30.220 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-11-15 10:52:30.220 | Current selected Data/Trading service: Rithmic Direct - DTC 2024-11-15 10:52:30.220 | Custom symbol settings values: enabled 2024-11-15 10:52:30.220 | Chart Update Interval: 1000 2024-11-15 10:52:30.220 | Intraday Data Storage Time Unit: 0 2024-11-15 10:52:30.220 | Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-11-15 10:52:30.220 | 2024-11-15 18:52:30 Local computer time in UTC 2024-11-15 10:52:30.220 | 2024-11-15 10:52:30 Local computer time in SC Time Zone 2024-11-15 10:52:30.220 | 2024-11-15 16:04:15 Server time in UTC 2024-11-15 10:52:30.220 | Local computer UTC time and Server UTC time difference: 0 seconds. 2024-11-15 10:52:30.220 | Program path: Z:\Volumes\Sierra Chart\Sierra Chart\ 2024-11-15 10:52:30.220 | Data Files path: Z:\Volumes\Sierra Chart\Sierra Chart\Data\ 2024-11-15 10:52:30.221 | OS Version Number: 10.0 2024-11-15 10:52:30.221 | Locale Setting: C 2024-11-15 10:52:30.226 | DLLs: DeltaData2_64.dll, DeltaData_64.dll, Template_64.dll, UserContributedStudies_64.dll 2024-11-15 10:52:30.226 | Allowed protected custom studies: 2024-11-15 10:52:30.226 | Crash reporter started: true 2024-11-15 10:52:30.226 | 2024-11-15 10:52:47.098 | ESZ4.CME [CBV][M] 5 Min #8 | Reloading chart. 2024-11-15 10:53:22.517 | + Loading additional symbol data. 2024-11-15 10:53:22.915 | Chart #8 has tagged chart #1 for full recalculation. Chartbook: ES Intraday.Cht 2024-11-15 10:53:22.915 | Chart #8 has tagged chart #2 for full recalculation. Chartbook: ES Intraday.Cht 2024-11-15 10:53:22.915 | Chart #8 has tagged chart #3 for full recalculation. Chartbook: ES Intraday.Cht 2024-11-15 10:53:22.915 | Chart #8 has tagged chart #4 for full recalculation. Chartbook: ES Intraday.Cht 2024-11-15 10:53:22.945 | ESZ4.CME [CBV][M] 5 Min #8 | Chart data loading complete. 2024-11-15 10:53:22.978 | ESZ4.CME [CBV][M] #4 | Performing a full recalculation because it has been tagged. Chartbook: ES Intraday.Cht 2024-11-15 10:53:23.001 | ESZ4.CME [CBV][M] 5 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: ES Intraday.Cht 2024-11-15 10:53:23.333 | ESZ4.CME [CBV][M] 100000 Volume #3 | Performing a full recalculation because it has been tagged. Chartbook: ES Intraday.Cht 2024-11-15 10:53:23.376 | Chart #3 has tagged chart #1 for full recalculation. Chartbook: ES Intraday.Cht 2024-11-15 10:53:23.376 | Chart #3 has tagged chart #2 for full recalculation. Chartbook: ES Intraday.Cht 2024-11-15 10:53:23.380 | ESZ4.CME [CBV][M] 5 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: ES Intraday.Cht 2024-11-15 10:53:23.638 | ESZ4.CME[M] 5 Min #2 | Performing a full recalculation because it has been tagged. Chartbook: ES Intraday.Cht 2024-11-15 10:53:23.640 | Chart #2 has tagged chart #1 for full recalculation. Chartbook: ES Intraday.Cht 2024-11-15 10:53:23.650 | ESZ4.CME [CBV][M] 5 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: ES Intraday.Cht |
| [2024-11-15 20:08:09] |
| John - SC Support - Posts: 36442 |
|
Refer to the following: US Equities/CFE Data Early Morning Weekday Carrier Maintenance Notification | Post: 400036 For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-15 22:52:31] |
| Alex Q - Posts: 98 |
|
Okay no worries. Thank you!
|
| [2024-11-16 22:52:16] |
| Sierra_Chart Engineering - Posts: 17353 |
|
The historical data for US Equities symbols, has been restored. We still need to work on NASDAQ TotalView and CBOE indexes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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