Support Board
Date/Time: Thu, 21 Nov 2024 13:21:46 +0000
Market Stats Symbols not appearing on chart
View Count: 107
| [2024-11-15 15:07:53] |
| BigBagel - Posts: 58 |
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I have TICK and NISS NYSE on my chart but I had them hidden, but when I went to unhide them, the data isnt appearing, and it says "NaN" on the scale.
Date Time Of Last Edit: 2024-11-15 15:12:20
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| [2024-11-15 15:54:51] |
| John - SC Support - Posts: 36174 |
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Typically, when you see that, you just need to reset the scales. But, this could be occurring due to a problem with our data feed this morning. Refer to the following: US Equities/CFE Data Early Morning Weekday Carrier Maintenance Notification For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-15 16:03:24] |
| BigBagel - Posts: 58 |
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ok and how do I reset scales?, just to check that off as a possible reason
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| [2024-11-15 16:10:22] |
| John - SC Support - Posts: 36174 |
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Refer to the following: Chart Scale and Scale Adjusting: Resetting the Scale For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-15 16:47:13] |
| User750920 - Posts: 278 |
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Has your data feed for the TICK and NISS-NYSE been fixed, since I am, still not receiving any data. The scaling on my charts and charts themselves is fine as I can see yesterday? And do you know when it will be fixed thank you?
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| [2024-11-15 16:49:49] |
| BigBagel - Posts: 58 |
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No it's not fixed yet, I'm sure it'll be fixed soon. They're already aware
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| [2024-11-15 16:59:03] |
| User750920 - Posts: 278 |
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Thank you for the information.
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