Support Board
Date/Time: Thu, 21 Nov 2024 13:05:41 +0000
Different times
View Count: 55
| [2024-11-12 14:33:57] |
| nicktrader - Posts: 709 |
|
A friend of mine lives in Brazil and has the following problem (unfortunately I cannot reproduce the problem) (see picture) The WIN clock shows the correct time in Brazil. The time zone ‘NY’ is set for the NQ. You can see two clock times in the charts. The clock in the chart header runs 10min10sec behind and the clock from the study ‘Clock - Real Time’ shows the correct timezone time. The recording shows the change of a new candle in M30 and M1 (orientated to the clock in the chart header). What is the problem and what should be done? Many thanks |
 NQ Wrong Time.png / V - Attached On 2024-11-12 14:33:40 UTC - Size: 231.87 KB - 18 views |
| [2024-11-12 16:30:37] |
| John - SC Support - Posts: 36174 |
|
Since you state that the clock in the Chart Header is 10 minutes and 10 seconds behind, it sounds like your friend is not setup to get real-time data, but rather they are getting the delayed streaming data for the CME Group. That delayed streaming data is delayed by exactly 10 minutes and 10 seconds.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-12 19:32:19] |
| nicktrader - Posts: 709 |
|
Of course. I could have/should have thought of it myself.I am sorry. Thank you very much, John. |
To post a message in this thread, you need to log in with your Sierra Chart account: