Support Board
Date/Time: Thu, 21 Nov 2024 12:54:02 +0000
Receiving Permission denied click for symbol information
View Count: 75
| [2024-11-11 13:45:11] |
| User527746 - Posts: 2 |
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I receive data using Teton CME Order Routing/Dorman, when I switch to Rithmic Direct-DTC/Topstep Trader Chicago Non-Aggregated I receive the error "Permission Denied Click for symbol Information"
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 Permission Denied.png / V - Attached On 2024-11-11 13:44:49 UTC - Size: 18.74 KB - 16 views |
| [2024-11-11 16:08:48] |
| John - SC Support - Posts: 36174 |
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Refer to the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure Also, we want to point out that you are not setup to get any data from our Denali Exchange Data Feed. If you are using Sierra Chart with a Teton order routing connection, then you will need to get the real-time data from our Denali Exchange Data Feed. In this case, follow the instructions at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* This may also help with the "Permission Denied" error, as you can then remove the entries to get the data from Rithmic, which sometimes resolves the issue. This is covered in the initial link we gave above. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-11 18:08:50] |
| User527746 - Posts: 2 |
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Thank you, I didn't realize I never finalized the setup for CME data. I am now connected but not receiving data between 11 am, 9/27/24 through 11am 11/11/24, I Deleted all data and reloaded, did not solve the problem. On a daily chart I have all data for that period, only inter-day data not downloading for NQ
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| [2024-11-11 20:41:40] |
| John - SC Support - Posts: 36174 |
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Follow the instructions at the following link: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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