Support Board
Date/Time: Thu, 21 Nov 2024 13:08:40 +0000
Installation
View Count: 126
| [2024-11-09 12:04:11] |
| User612024 - Posts: 2 |
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My first time using sierra chart and I have not been able to install Sierra on my computer. Kept getting this error messages attached
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| [2024-11-09 12:51:12] |
| User612024 - Posts: 2 |
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| 2024-11-09 00:39:39 Installer version: 12 | 2024-11-09 00:39:39 Not using HTTP proxy server settings. | 2024-11-09 00:40:11 HTTP Request: https://www.sierrachart.com/API.php?Service=GetCurrentVersionNumber&Version=12 | 2024-11-09 00:40:11 HTTP Request: https://download2.sierrachart.com/downloads/2700/FilesToDownload.txt | 2024-11-09 00:40:11 HTTP Request: https://download2.sierrachart.com/downloads/404 page not found /FilesToDownload.txt | 2024-11-09 00:40:11 Starting request of files to install. | 2024-11-09 00:40:12 Error opening C:\SierraChart\\SierraChartFileDownloader.exe. Windows error code 3: The system cannot find the path specified. | 2024-11-09 00:40:12 Sierra Chart is up to date. No updates were downloaded. | 2024-11-09 00:40:12 CreateShortcut: Save error | 2024-11-09 00:40:12 Error creating process C:\SierraChart\SierraChart_64.exe. Windows error code 2: The system cannot find the file specified. | 2024-11-09 00:40:20 |
| [2024-11-09 22:34:24] |
| stevechance - Posts: 3 |
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Same here. BRAND NEW CUSTOMER, coming from TradingView. Please fix this so I can start paying you $56 a month. |
| [2024-11-09 22:34:41] |
| Sierra_Chart Engineering - Posts: 17133 |
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We apologize for this. This is now resolved. If it is not resolved, clear the DNS cache as explained here: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#DomainNameServiceIssues Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-09 22:47:09] |
| stevechance - Posts: 3 |
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That worked. Thanks for the quick response! |
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