Support Board
Date/Time: Wed, 19 Mar 2025 02:17:58 +0000
Only Receiving Delayed Data
View Count: 157
| [2024-11-08 14:15:13] |
| User370813 - Posts: 4 |
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Made all payments in full, activated all services, even ones I likely don't need but nonetheless paid for, to trade ES, and still only receiving delayed data. Was working fine yesterday. I also downloaded updated version of SC, edit translate symbols to service, etc. |
| [2024-11-08 14:31:41] |
| User370813 - Posts: 4 |
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is there a phone number to call somewhere for better suppoort? I have a ticket open with no response and market has now opened
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| [2024-11-08 15:34:29] |
| John - SC Support - Posts: 38782 |
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Everything on your account looks fine, so from that perspective you should be getting the real-time data for The CME Group. What exactly are you seeing that makes you state that you are getting delayed data? If you are still having an issue, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. -- Separately, you have multiple exchanges active that you do not need. You will want to deactivate the exchanges that you do not need at the following link, so you are not charged for them again next month: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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