Support Board
Date/Time: Thu, 21 Nov 2024 16:07:38 +0000
Auto renew hourly email receiving
View Count: 63
| [2024-11-06 19:46:53] |
| Jimmyz83 - Posts: 51 |
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I made the mistake of selecting auto renew in my sierra charts plan. My payment is not due for 21 days. Now I keep getting almost hourly emails in the morning saying I have to add money. How do you cancel the auto renewal and also remove notification? Thank you.
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| [2024-11-06 19:56:20] |
| Sierra_Chart Engineering - Posts: 17136 |
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These automatic notifications should have stopped. We are checking on this now. This was an error on our part. We apologize for it. If you want to remove your payment card it can be done from this page: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-11-06 19:57:38
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