Support Board
Date/Time: Thu, 26 Dec 2024 21:20:23 +0000
No Data
View Count: 105
| [2024-11-04 14:40:06] |
| cmack1011 - Posts: 54 |
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It appears that I am no longer receiving data. Please advise. Thx |
| [2024-11-04 14:57:18] |
| Sierra_Chart Engineering - Posts: 17672 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-04 15:52:22] |
| cmack1011 - Posts: 54 |
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When I attempt to clear the message log, after selecting "edit - clear log - clear log lines - yes" the system only clears one line of messages - there appears to be ? hundreds of lines. Please advise
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| [2024-11-04 17:02:02] |
| Sierra_Chart Engineering - Posts: 17672 |
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There cannot be anything wrong with the clear Message Log functionality but once it is cleared, there will be about 20 or so lines added, which are the standard information lines. That is normal. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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