Support Board
Date/Time: Thu, 26 Dec 2024 21:35:36 +0000
NO Rithmic data
View Count: 125
| [2024-11-04 13:46:42] |
| User473031 - Posts: 52 |
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I'm not getting Rithmic data for both of my Prop accounts ( Apex, Phildias). I had data Friday. I am connected to Rithmic fine. I've logged into my amp account so that isn't the problem. It has to be something to do with Rithmic since both prop accounts are having the same issue. BTW, I'm running two SC on the same computer. One for Apex and the other for Phildias. Are you able to provide me with a solution? |
| [2024-11-04 17:05:23] |
| Sierra_Chart Engineering - Posts: 17672 |
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You need to activate the exchange or exchanges that you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-04 17:14:11] |
| User473031 - Posts: 52 |
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Thank but I don't understand why it went from Active to nonactive. I renewed this fee weeks ago. I thought this would carry over. Thank you for your assistance.
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| [2024-11-04 19:37:47] |
| Sierra_Chart Engineering - Posts: 17672 |
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There may have been an insufficient Services Balance to pay for the exchange fee renewal.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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