Support Board
Date/Time: Thu, 26 Dec 2024 21:36:19 +0000
Chart Drawing Properties doesn't work; multiselect check box disappeared in Manage Windows
View Count: 123
| [2024-11-04 13:26:39] |
| wmachala - Posts: 2 |
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I upgraded Sierra Chart to 2696 version. After this upgrade is done I cannot open Chart Drawing Properties window for the horizontal line tool. Double click on a line doesn't work. "Chart Drawing Propoertis" option in the menu after right click also doesn't work. The button "Properties" in "Manage Drawings" windows also doesn't work. Moreover the multiselect check box in "Manage Windows" has disappeared. How to fix it ? |
| [2024-11-04 17:07:01] |
| Sierra_Chart Engineering - Posts: 17672 |
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We cannot reproduce this issue. We think the problem is that the Chart Drawing properties window is offscreen. We want you to go to the chart and use this command: Chart Menu: Reset Child Window (Chart menu) And then try again. Moreover the multiselect check box in "Manage Windows" has disappeared.
This option is now on the Options menu of the Manage Chart Drawings window.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-11-04 17:07:18
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| [2024-11-04 17:15:43] |
| Sierra_Chart Engineering - Posts: 17672 |
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We apologize for our answer given at post #2. We were mistaken. We thought that Reset Child Windows is going to solve this. It will not. We need to work on this. Please allow about one day for a new release.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-04 18:34:10] |
| Sierra_Chart Engineering - Posts: 17672 |
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We have put out a new release version 2701 , pre-release. This will solve the issue when you select Chart >> Reset Child Windows.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-04 18:57:00] |
| wmachala - Posts: 2 |
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Ok, but this is a pre-release version: PreRelease Version: 2701 (November 4, 2024) Is it safe to perform an upgrade to this version ? |
| [2024-11-04 19:14:12] |
| Sierra_Chart Engineering - Posts: 17672 |
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Yes. It is safe.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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