Support Board
Date/Time: Sun, 24 Nov 2024 03:20:11 +0000
Missing data when I am disconnected.
View Count: 87
| [2024-11-01 01:23:40] |
| jujukorea - Posts: 1 |
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Hello, I am a new user and I don't why I don't have data, esspacially Delta numbers when my computer is close. On my picture you can see I don't have data after 23:00 pm. In my country the market open at 22:30 pm to 6am and night session start at 7:00 am. Thank you
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 Screenshot 2024-11-01 101947.png / V - Attached On 2024-11-01 01:21:58 UTC - Size: 317.51 KB - 29 views Attachment Deleted. |
| [2024-11-02 00:02:38] |
| Sierra_Chart Engineering - Posts: 17154 |
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You are using Interactive Brokers data. You are inherently going to have issues with that data. To solve this problem activate CME with top of book data here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed After that has been activated: Wait a few minutes and then: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download" from the main Sierra Chart menu. You just need to do this once per symbol and not for each chart. This command is on the main Sierra Chart menu at the top. Only use it from that location. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-11-03 19:21:46
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