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Date/Time: Thu, 31 Oct 2024 10:13:03 +0000

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Hide chart values tool...

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[2024-10-30 15:00:06] #1 [Go To First Post]
User585104 - Posts: 127
Hi, The hide chart values tool when pointer not over chart isnt working anymore. I'm on v2695. It is set to YES and was functioning as expected previously Thanks

[2024-10-30 16:12:31] #2 [Go To First Post]
John - SC Support - Posts: 35639
We are not able to reproduce what you are seeing. When the Setting for "Hide Chart Values Tool When Point Not Over Chart" is set to "Yes", then whenever the pointer moves out of the chart graphics area, the Crosshairs are removed and not displayed. We even tried this with "Synchronize Charts" enabled in case it was related to this, but even then, when we moved the pointer out of the chart area, the crosshairs were removed. The testing we did was on version 2698 and 2699, and although we doubt the version has anything to do with it, we recommend updating to the latest Pre-Release (v 2699) to ensure it is not related to this. To update, follow the instructions at the following link: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-10-30 17:09:30] #3 [Go To First Post]
User585104 - Posts: 127
Hi there, I tried the pre-release and the issue persisted. I believe this issue started not when I updated but randomly. Do you have any suggestions? I have always used this feature Thank you Date Time Of Last Edit: 2024-10-30 17:17:30


Screenshot 2024-10-30 170904.png / V - Attached On 2024-10-30 17:09:23 UTC - Size: 66.44 KB - 5 views Private File

[2024-10-30 18:14:29] #4 [Go To First Post]
John - SC Support - Posts: 35639
You have the option for "Always On when Chart Values Tool Selected" set to "Yes". This overrides the "Hide Chart Values Tool when Pointer not Over Chart" setting. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-10-30 18:17:01] #5 [Go To First Post]
User585104 - Posts: 127
Oh thank goodness, you're star!

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