Support Board
Date/Time: Thu, 21 Nov 2024 17:52:34 +0000
missing data
View Count: 117
| [2024-10-29 14:54:48] |
| MrSwan - Posts: 3 |
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Hi, recently I have been missing long periods of data on Gc,6E,6B,MNQ I've tried to reload and recalculate many times but makes no difference how can I resolve this? thanks |
| [2024-10-29 15:48:10] |
| John - SC Support - Posts: 36191 |
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Refer to the following: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-31 09:55:25] |
| MrSwan - Posts: 3 |
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I've tried all recommended actions and still not collecting data I have no London session in all assets. also MES futures wont load it stuck on the "downloading continuous contract data" and once it does that it sometimes shuts down completely. I've noticed my data only starts working when I've logged on to my computer |
| [2024-10-31 14:24:35] |
| John - SC Support - Posts: 36191 |
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Start by updating your software. You are behind a bit, and there have been changes that you might be being affected by. Follow these instructions to update: Software Download: Fast Update If you still are unable to get the backfill data by using the "Delete and Download Data" from the right click options, then we would need to see your Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-01 16:29:02] |
| MrSwan - Posts: 3 |
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I have done the software download. but I've noticed it has maxed my storage on my desktop. and its all Sierra charts. could this be the issue? no space to download anymore? I've tried leaving my desktop on all night which showed all data for tpo's but i was still missing footprint data from time to time |
| [2024-11-03 17:49:31] |
| Sierra_Chart Engineering - Posts: 17136 |
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Follow the instructions here to clean up, old or unused files: Chart Data and Chart Data Files: Cleaning Up Old and Unused Symbols for Efficiency If you have an issue with the footprint chart, post an image of it following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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