Support Board
Date/Time: Thu, 31 Oct 2024 10:12:41 +0000
Insufficient Account Value does not match actual account value
View Count: 48
| [2024-10-17 15:18:47] |
| dubbs - Posts: 36 |
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When I try placing a trade using Sierra Chart, connected to my Ironbeam trading account using the Teton order routing, the trade service log box opens and tells me that I have insufficient account value for margin for order. It then gives the margin needed and the account value. The account value that it shows does not match with the actual account value according to my Ironbeam account. I deposited enough last week into my Ironbeam account and that deposit cleared and posted the updated account value in yesterday's Ironbeam account statement. Why does Sierra Chart not recognize the actual account value? How do I fix this? thanks
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| [2024-10-17 15:55:40] |
| Sierra_Chart Engineering - Posts: 16766 |
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This is something you need to contact your broker about.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-17 16:01:33] |
| dubbs - Posts: 36 |
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OK thank you. I've contacted Ironbeam and I'm waiting to hear from them. thanks |
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