Support Board
Date/Time: Fri, 22 Nov 2024 16:51:40 +0000
Historical data skipped
View Count: 92
| [2024-10-06 20:52:26] |
| User572037 - Posts: 9 |
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Just connected my Blusky challenge through Rithmic. Now getting "Historical Data Download Skipped" message on my charts. Was previous using Stage 5... Help please. |
| [2024-10-06 22:13:00] |
| Sierra_Chart Engineering - Posts: 17143 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-07 10:22:50] |
| User572037 - Posts: 9 |
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2024-10-07 10:21:43.301 | Software version: 2671 64-bit 2024-10-07 10:21:43.301 | Primary Thread ID: 10560 2024-10-07 10:21:43.301 | Usage end date: 2024-11-01 2024-10-07 10:21:43.301 | Enabled for: Sierra Chart Historical Data Service. 2024-10-07 10:21:43.301 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-10-07 10:21:43.301 | Enabled for: Delayed Denali Exchange Data Feed. 2024-10-07 10:21:43.301 | Enabled for exchange2: CME 2024-10-07 10:21:43.301 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-10-07 10:21:43.301 | Current selected Data/Trading service: Rithmic Direct - DTC 2024-10-07 10:21:43.301 | Custom symbol settings values: enabled 2024-10-07 10:21:43.301 | Chart Update Interval: 400 2024-10-07 10:21:43.301 | Intraday Data Storage Time Unit: 0 2024-10-07 10:21:43.301 | Time Zone: +00:00:00 (UTC+00) 2024-10-07 10:21:43.301 | 2024-10-07 10:21:43 Local computer time in UTC 2024-10-07 10:21:43.301 | 2024-10-07 10:21:43 Local computer time in SC Time Zone 2024-10-07 10:21:43.301 | 2024-10-07 10:21:14 Server time in UTC 2024-10-07 10:21:43.301 | Local computer UTC time and Server UTC time difference: 0 seconds. 2024-10-07 10:21:43.301 | Program path: C:\SierraChart\ 2024-10-07 10:21:43.301 | Data Files path: C:\SierraChart\Data\ 2024-10-07 10:21:43.301 | OS Version Number: 10.0 2024-10-07 10:21:43.301 | Locale Setting: C 2024-10-07 10:21:43.301 | DLLs: UserContributedStudies_64.dll 2024-10-07 10:21:43.301 | Allowed protected custom studies: 2024-10-07 10:21:43.301 | Crash reporter started: true 2024-10-07 10:21:43.301 | 2024-10-07 10:22:00.167 | NQZ4.CME Daily #1 | Reloading chart. 2024-10-07 10:22:00.201 | NQZ4.CME Daily #1 | >= 1 Day from current Date to last Date in file. Downloading historical Daily data 2024-10-07 10:22:00.201 | NQZ4.CME Daily #1 | Chart data loading complete. 2024-10-07 10:22:00.575 | Starting DelayedDownloadMonitoringTimer 2024-10-07 10:22:00.575 | Starting HDTimeoutTimer 2024-10-07 10:22:00.575 | Added historical Daily data request for NQZ4.CME to the queue. 2024-10-07 10:22:00.576 | Triggering next historical data download in queue. 2024-10-07 10:22:00.576 | Mapping NQZ4.CME to NQZ24. Service code: cme 2024-10-07 10:22:00.576 | Using symbol data fast lookup vector 2024-10-07 10:22:00.576 | Denali Data Feed | Starting real-time market data updates for: NQZ4.CME (NQZ24). ID: 1 Service code: cme 2024-10-07 10:22:00.580 | Denali Data Feed | Connecting to the server ds27.sierracharts.com. Port 443 2024-10-07 10:22:00.582 | Denali Data Feed | Requesting security definition data for: NQZ4.CME (NQZ24). ID: 1 2024-10-07 10:22:00.590 | HD Request # 1 | Downloading Historical Daily chart data for NQZ4.CME. Starting date: 2024-10-02. Service: rithmic.trading 2024-10-07 10:22:00.618 | DTC Client socket (2) | Creating socket. 2024-10-07 10:22:00.618 | DTC Client socket (2) | New receive buffer size: 0 2024-10-07 10:22:00.618 | DTC Client socket (2) | Connecting to IP: 208.185.224.131. 2024-10-07 10:22:00.730 | Denali Data Feed | Network connection to server complete. 2024-10-07 10:22:00.730 | Denali Data Feed | Starting socket receive thread. 2024-10-07 10:22:00.730 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-10-07 10:22:00.872 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-10-07 10:22:00.872 | Denali Data Feed | Sending logon request message. 2024-10-07 10:22:00.946 | HD Request # 1 | Requesting historical Daily data for NQZ24 starting at 2024-10-01. SC External HD service. 2024-10-07 10:22:00.997 | Denali Data Feed | Received logon response. 2024-10-07 10:22:00.997 | Denali Data Feed | Server Name: RealTimeServer. 2024-10-07 10:22:00.997 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-10-07 10:22:00.997 | Denali Data Feed | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. 2024-10-07 10:22:00.997 | Denali Data Feed | Failed connections: 1 2024-10-07 10:22:00.997 | Denali Data Feed | Waiting for socket receive thread to end 2024-10-07 10:22:00.997 | DTC Client socket (2) | CloseSocket call. 2024-10-07 10:22:00.997 | Denali Data Feed | Disconnected from the server. 2024-10-07 10:22:00.997 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2024-10-07 10:22:00.997 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2024-10-07 10:22:01.108 | DTC Client socket (2) | Socket gracefully closed by remote side. 2024-10-07 10:22:01.108 | DTC Client socket (2) | Closed. 2024-10-07 10:22:01.202 | HD Request # 1 | Receiving historical Daily data for NQZ4.CME starting at 2024-10-02. 2024-10-07 10:22:01.203 | HD Request # 1 | Writing historical Daily data to the file NQZ4.CME.dly. 2024-10-07 10:22:01.206 | HD Request # 1 | Bytes received: 255 2024-10-07 10:22:01.206 | HD Request # 1 | Received 4 Daily data records from 2024-10-02 00:00:00 to 2024-10-04 00:00:00 (3.0 days) and wrote 3 records for NQZ4.CME 2024-10-07 10:22:01.206 | HD Request # 1 | Completion time: 1s. 2024-10-07 10:22:01.206 | HD Request # 1 | Daily data download complete for NQZ4.CME. Unique request ID: 1 2024-10-07 10:22:01.206 | Removing historical data download ID 1. 2024-10-07 10:22:01.206 | 2024-10-07 10:22:01.206 | No download requests in the queue to start downloads for. 2024-10-07 10:22:01.381 | NQZ4.CME[M] Daily #1 | Reloading chart. 2024-10-07 10:22:01.399 | NQZ4.CME[M] Daily #1 | Chart data loading complete. 2024-10-07 10:22:04.013 | Denali Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 10048 2024-10-07 10:22:04.031 | DTC Client socket (2) | Creating socket. 2024-10-07 10:22:04.031 | DTC Client socket (2) | New receive buffer size: 0 2024-10-07 10:22:04.031 | DTC Client socket (2) | Connecting to IP: 67.214.125.6. 2024-10-07 10:22:04.143 | Denali Data Feed | Network connection to server complete. 2024-10-07 10:22:04.143 | Denali Data Feed | Starting socket receive thread. 2024-10-07 10:22:04.143 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-10-07 10:22:04.267 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-10-07 10:22:04.267 | Denali Data Feed | Sending logon request message. 2024-10-07 10:22:05.264 | Denali Data Feed | Received logon response. 2024-10-07 10:22:05.264 | Denali Data Feed | Server Name: SC Realtime Server. 2024-10-07 10:22:05.264 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-10-07 10:22:05.264 | Denali Data Feed | Successfully connected. 2024-10-07 10:22:05.264 | Denali Data Feed | Trading is not supported. 2024-10-07 10:22:05.264 | Denali Data Feed | MarketDepthIsSupported: 1 2024-10-07 10:22:05.264 | Denali Data Feed | Restarting real-time data updates for symbol: NQZ4.CME -> NQZ24 2024-10-07 10:22:05.453 | Denali Data Feed | Setting external service identifier for symbol NQZ4.CME to 106364 2024-10-07 10:22:05.453 | Denali Data Feed | Received security definition for symbol NQZ4.CME |
| [2024-10-07 10:43:44] |
| User572037 - Posts: 9 |
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RESOLVED, THANK YOU
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| [2024-10-07 10:44:17] |
| User572037 - Posts: 9 |
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Anyone else having issues setting up, just follow this video https://www.youtube.com/watch?v=V3NhJ2KGbrQ&t=1348s
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