Support Board
Date/Time: Fri, 22 Nov 2024 16:04:52 +0000
DOM displaing contracts above last bid
View Count: 66
| [2024-10-04 15:01:09] |
| User740709 - Posts: 153 |
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Hello, I was wondering... See the screenshot (time is CET), it is just a few minutes ago. It has not happened for a long time but it did happen in the past. Could you please have a look and make any necessary edits? It messes up my Time and Sales stream. Thank you! Best regards, H. |
DOM.png| [2024-10-04 15:11:28] |
| Sierra_Chart Engineering - Posts: 17143 |
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There is some very minor packet loss today that leads to a problem like this. There is an algorithm to automatically correct this, but that is not always able to do that. We think the issue relates to the new data feed version that EUREX is coming out with and us doing testing with the simulation feed. We have now shut that down. Also the infrastructure upgrades we are doing for EUREX will be a solution to this as well: EUREX Market Data Infrastructure Upgrade This is a very major upgrade by us, at a considerable expense, and absolutely will be a solution to this issue permanently. This is one of the reasons we are doing it. At the moment there is nothing we can do to clear this condition. It is just how an order by order data feed works. It will clear in the morning. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-10-04 15:15:46
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| [2024-10-04 15:25:57] |
| Sierra_Chart Engineering - Posts: 17143 |
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Try reconnecting to the data feed because we are not noticing this ourselves at the moment. File >> Reconnect.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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