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Direct MessagesDate/Time: Mon, 28 Oct 2024 08:57:44 +0000
SC data not loading on any of my charts
View Count: 73
| [2024-10-01 17:12:20] |
| Sasikanth Peri - Posts: 2 |
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Hi, I still have 19 days left on my service. However, the chartbooks do not load at all and keep giving me the message "Downloading continuous contract data", I do have a good internet connectivity. This has been the case since yesterday morning. Could you help me out. Thanks |
| [2024-10-01 17:14:07] |
| John - SC Support - Posts: 35538 |
|
It can take a long time to download data depending on how much data you are requesting. How many days of data are you trying to load for a single chart? We would like to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-02 01:49:31] |
| Sasikanth Peri - Posts: 2 |
|
hi you can close the ticket, it seems to have worked, thanks
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