Support Board
Date/Time: Fri, 22 Nov 2024 15:50:15 +0000
Chartbook Incompatible
View Count: 120
| [2024-09-29 01:41:22] |
| Gradient - Posts: 89 |
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Hi, I had a chartbook open; closed it and tried to reopen during the same session but it would not reopen. I restarted the platform and received a message stating that the chartbook file is not compatible. I haven't updated the platform only opened, closed, and reopened the chartbook. Attached in the message from the message log. Date Time Of Last Edit: 2024-09-29 01:42:38
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 Chartbook Error.png / V - Attached On 2024-09-29 01:41:07 UTC - Size: 10.88 KB - 28 views |
| [2024-09-30 13:18:23] |
| John - SC Support - Posts: 36217 |
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Unfortunately, we have no way to know why this occurred. The fix is to use one of the backup chartbook files by following these instructions: Chartbooks (Workspaces): Accessing a Backup Chartbook File For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-03 23:15:10] |
| Gradient - Posts: 89 |
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Ok. Thanks.
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