Support Board
Date/Time: Fri, 22 Nov 2024 18:12:04 +0000
BTCUSDT_PERP_BINANCE > numbers bar displaying incorrectly, slows Sierra Chart dramatically
View Count: 111
| [2024-09-27 07:17:13] |
| valk - Posts: 3 |
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Hi, I have an issue with the BTC_USDT_PERP_BINANCE symbol. Using the number bar study, bars are stretched from scale value 0 to the current market value. This makes the visual complex and the Sierra Chart instance extremely slow.(see image) https://www.sierrachart.com/image.php?Image=1727419873797.png If I remove the numbers bar study, the bars have the right size, but the "true range study" still shows extremely high value as if the bars were of height (0, $CURRENT_MARKET_VALUE) I deleted my local data and re-downloaded. Problem stays. The problem seems to starts on Wednesday 2024-09-25 in the 0800 - 1200 UTC area. I don't remember changing my configuration. Did I do something wrong or is it coming from Binance please? |
| [2024-09-27 11:45:03] |
| Sierra_Chart Engineering - Posts: 17145 |
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Regarding performance issues when using Numbers Bars, refer to: Cryptocurrency / Bitcoin Data and Trading Services: Important: Volume at Price Studies with Cryptocurrency Symbols Also refer to: Cryptocurrency / Bitcoin Data and Trading Services: Notes In regards to the incorrect range, we are definitively not going to spend time looking at that when it comes to substandard data like Binance. There is no support here at all regarding that Binance data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-09-27 11:52:02
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| [2024-09-27 13:12:46] |
| Sierra_Chart Engineering - Posts: 17145 |
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Actually we just realized what the problem is. Binance is sending zero values for this symbol. We are going to do an update on the servers now, to filter these values out. This will not correct the past existing data for the last several days this has happened. But it will be correct going forward as of about 30 minutes from now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-27 14:18:48] |
| Sierra_Chart Engineering - Posts: 17145 |
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We are confirming the issue is resolved with the Binance data and zero values.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-27 15:26:29] |
| valk - Posts: 3 |
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I also confirm the problem is solved. No problem for the past data. Thank you for taking the time to investigate. It's much appreciated. Going back to work.. |
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