Support Board
Date/Time: Fri, 22 Nov 2024 21:19:25 +0000
DOM orders being handled incorrectly
View Count: 160
| [2024-09-26 13:20:36] |
| User207779 - Posts: 7 |
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I have three charts open in SIM mode. ES,NQ, CL. Order entry on NQ and ES work as expected. I am placing OCO orders and letting the price come to the entry. However on the CL DOM the order is being filled and closed immediately as I click to place it. A gain or loss is registered depending on which side of the price I placed the order. Previous to today this was not an issue. I have closed the app and restarted my system in hopes of a quick "quirk" fix. Didn't help. Your assistance is appreciated |
| [2024-09-26 13:27:11] |
| User207779 - Posts: 7 |
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When I place a long order, it is filled immediately and fills my stop When I place a short, it is filled immediately and fills my target |
| [2024-09-26 13:39:13] |
| User207779 - Posts: 7 |
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Seems to have corrected at 0930 market open. I did nothing. App has been running for a couple of hours. Whats going on? |
| [2024-09-26 14:04:01] |
| Sierra_Chart Engineering - Posts: 17145 |
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For crude oil, you are not getting any real-time data from the Denali Data Feed for that exchange . So we do not know what data you are looking at. It might be delayed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-26 14:13:32] |
| User207779 - Posts: 7 |
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Thats interesting! The CL charts have been giving me constant "Updating Historical Data" messages. The DOM seemed to have current price. I never noticed any time/fill price discrepancies. My setup: Apex eval Rithmic Sierra Chart P.S. My account shows NYMEX as an activated service Date Time Of Last Edit: 2024-09-26 14:17:48
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| [2024-09-26 15:35:25] |
| John - SC Support - Posts: 36236 |
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You do NOT have the NYMEX exchange activated with our Denali Exchange Data Feed. But, if you are setup to get the data from Rithmic, then that is where the data would be coming from. We can not say what may have been happening. Is this in Simulation Mode or Live trading? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-26 15:54:54] |
| User207779 - Posts: 7 |
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SIM this morning. Live trading previous to today
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| [2024-09-26 18:38:55] |
| John - SC Support - Posts: 36236 |
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When this occurs, get us your "Trade Service Log" by following these instructions: Support Board Posting Information: Providing Lines From Trade Service Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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