Support Board
Date/Time: Fri, 22 Nov 2024 21:36:44 +0000
Lose connection when I leave Market Data & Historical Data Usernames/passwords blank
View Count: 164
| [2024-09-25 09:43:29] |
| r2defi - Posts: 14 |
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I want to switch to Denali data from rithmic for the Apex funded account . How do I use Denali Data, but actually execute trades with the Rithmic account? Following the instructions from here Rithmic Trading Platform Service: Setup Instructions But, I want to confirm that only populate Server List, Trading Username and Trading Password box and skip Market Data Username/password and Historical Data Username/password (leave these 4 fields blank), for Download Historical Order Fills, leave "No" there. This prompts me to translate symbols to current service which I say yes to and then I arrive at the chart that show C instead of M and has no price movement during market open. I do continue to see Green color bar saying "DF:85 ST:6,6 BR:14.6K" in the top left, but not price movement. It looks like the data connection gets lost with leaving those 4 fields blank. How do I make sure Denali Data comes online to be able to trade with this Rithmic account. But, if I fill those 3 fields back in the live price movement resumes, but I get Download failed, "data permission denied" error. Date Time Of Last Edit: 2024-09-25 09:47:11
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1.jpg| [2024-09-25 13:19:10] |
| Sierra_Chart Engineering - Posts: 17145 |
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How do I use Denali Data, but actually execute trades with the Rithmic account? Refer to:Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services Yes: and skip Market Data Username/password and Historical Data Username/password (leave these 4 fields blank),
---- The reason you are not getting real-time data from the Denali Data Feed, and historical data from the Denali Data Feed in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges is that you activated the *Non-Professional* exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Rithmic paper trading or trading evaluator accounts are not considered a live funded futures trading account. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported Trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-09-25 13:21:36
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| [2024-09-25 19:08:11] |
| r2defi - Posts: 14 |
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Thanks for the prompt and detailed response. I am happy to report I am now connected to Denali Data Feed for Rithmic account. With this change will I need to worry about delayed order routing that I was experiencing with Rithmic data feed? More direct question is would the unreliable rithmic data feed issues be all gone with Denali or would Denali still need to handshake with Rithmic data at some point?
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| [2024-09-25 21:32:20] |
| John - SC Support - Posts: 36238 |
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The issues you were experiencing with the Rithmic data will be resolved. But, we have seen many issues also with the trading connections to Rithmic. This is something we simply can not resolve, as these issues are completely within the Rithmic area to fix. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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