Support Board
Date/Time: Fri, 22 Nov 2024 21:54:11 +0000
distorted data
View Count: 183
| [2024-09-20 20:30:35] |
| Shlomi.B - Posts: 42 |
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im using sierra for charting stocks and I am getting distorted data in the form of huge daily bars that are incorrect. im looking at other platforms for high and low prices and they are not what sierra is showing. this is not just in one name. I have found this issue in over 20 charts today. im adding one example of a tesla chart. price did not make a print below 236 and ,my daily is showing 216 what is wrong with the daily chart and how do I fix it. thank you in advance |
| [2024-09-20 20:32:52] |
| John - SC Support - Posts: 36238 |
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We need to see an image by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) We also need to know how the chart is setup - whether this is Daily Historical data or Intraday data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-20 21:38:29] |
| Shlomi.B - Posts: 42 |
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please see qqq and tsla attached
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 Screenshot 2024-09-20 at 2.35.33 PM.png / V - Attached On 2024-09-20 21:37:42 UTC - Size: 920.8 KB - 49 views Screenshot 2024-09-20 at 2.33.11 PM.png / V - Attached On 2024-09-20 21:37:51 UTC - Size: 1010.82 KB - 46 views |
| [2024-09-24 02:21:50] |
| Sierra_Chart Engineering - Posts: 17145 |
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These images are not acceptable and are rejected. Follow the instructions here: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-24 03:13:36] |
| Shlomi.B - Posts: 42 |
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After the weekend the charts corrected themselves and these bars are no longer there. there is no way for me to redo these pictures. if you zoom in on the image you can see all the data very clearly. any thoughts on what might have been the problem?
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| [2024-09-24 20:59:32] |
| Sierra_Chart Engineering - Posts: 17145 |
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We see you are looking at stock symbols, and you need to understand the origin of data for the last bar in the chart: Historical Chart Prices The high and low values that you see are the official values, from the exchanges. These are the official high and low values but why they are, higher or lower we do not know but these are the correct values received. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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