Support Board
Date/Time: Fri, 22 Nov 2024 21:26:24 +0000
SC Data Connected but Error
View Count: 89
| [2024-09-20 18:16:10] |
| User738897 - Posts: 3 |
|
When I connect to SC Data yesterday, everything is fine. Now, an error pops up and even though I am connected to Data, no new candles appear. I have attached screenshot below: When I connect to Interactive Brokers for Data however, things are fine. |
| Attachment Deleted. |
9200.png| [2024-09-20 18:24:28] |
| John - SC Support - Posts: 36237 |
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Please get us your Message Log when connected to "SC Data - All Services" by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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