Support Board
Date/Time: Sat, 23 Nov 2024 02:14:08 +0000
SC Version 2678 can't download real-time and hist data from Interactive Brokers Eurex feed
View Count: 103
| [2024-09-19 01:07:36] |
| User584084 - Posts: 262 |
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I updated my Sierra Chart Version from 2671 to 2678. Sierra Chart is no longer able to download real-time and historical data using the Interactive Brokers Eurex data feed. Attached is the error and message log. Please review and let me know the resolution. Thanks in advance. https://www.sierrachart.com/image.php?Image=172670708332.png 2024-09-18 20:48:23.328 | Software version: 2678 64-bit 2024-09-18 20:48:23.328 | Primary Thread ID: 23400 2024-09-18 20:48:23.328 | Usage end date: 2024-10-12 2024-09-18 20:48:23.328 | Enabled for: Advanced Features 2. 2024-09-18 20:48:23.328 | Enabled for: Sierra Chart Historical Data Service. 2024-09-18 20:48:23.328 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-09-18 20:48:23.328 | Enabled for: Delayed Denali Exchange Data Feed. 2024-09-18 20:48:23.328 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-09-18 20:48:23.328 | Current selected Data/Trading service: Interactive Brokers 2024-09-18 20:48:23.328 | Custom symbol settings values: enabled 2024-09-18 20:48:23.328 | Chart Update Interval: 500 2024-09-18 20:48:23.328 | Intraday Data Storage Time Unit: 0 2024-09-18 20:48:23.328 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-09-18 20:48:23.328 | 2024-09-19 00:48:23 Local computer time in UTC 2024-09-18 20:48:23.328 | 2024-09-18 20:48:23 Local computer time in SC Time Zone 2024-09-18 20:48:23.328 | 2024-09-19 00:35:02 Server time in UTC 2024-09-18 20:48:23.328 | Local computer UTC time and Server UTC time difference: 7 seconds. 2024-09-18 20:48:23.328 | Notice: Your computer's clock is off by 7 seconds. Set the 'Global Settings >> NTP Settings >> NTP Client Enable' to 'Yes'. 2024-09-18 20:48:23.328 | Program path: C:\SierraChart\ 2024-09-18 20:48:23.328 | Data Files path: C:\SierraChart\Data\ 2024-09-18 20:48:23.329 | OS Version Number: 10.0 2024-09-18 20:48:23.329 | Locale Setting: C 2024-09-18 20:48:23.332 | DLLs: DorobaCustomStudies_64.dll, ehlEhlersDominantCycle.dll, ehlEhlersDominantCycle_64.dll, ehlMillardCycleHighlighter.dll, ehlMillardCycleHighlighter_64.dll, google_sheets_importer_64.dll, PolarisTradingGroup.dll, PolarisTradingGroup_2151_64.dll, PolarisTradingGroup_64.dll, sst_draw_imbalance_64.dll, sst_FreeBundle_2273_64.dll, sst_FreeBundle_64.dll, sst_gamma_bands_csv_64.dll, SST_ImportLevelsfromCSV.dll, SST_ImportLevelsfromCSV_2151.dll, SST_ImportLevelsfromCSV_2151_64.dll, SST_ImportLevelsfromCSV_64.dll, sst_TrendLineSignal_64.dll 2024-09-18 20:48:23.332 | Allowed protected custom studies: Polaris Trading Group, SST_FreeBundle, SST_ImportLevelsFromCSV, Trade29 Custom Studies 2024-09-18 20:48:23.332 | Crash reporter started: true 2024-09-18 20:48:23.332 | 2024-09-18 20:48:55.929 | DAX-202412-EUREX-EUR-25 Flex Renko Inv 10-2-20 #2 | Reloading chart. 2024-09-18 20:48:56.039 | DAX-202412-EUREX-EUR-25 Flex Renko Inv 10-2-20 #8 | Reloading chart. 2024-09-18 20:48:56.111 | DAX-202412-EUREX-EUR-25 Flex Renko Inv 10-2-20 #4 | Reloading chart. 2024-09-18 20:48:56.202 | DAX-202412-EUREX-EUR-25 Flex Renko Inv 10-4-20 #3 | Reloading chart. 2024-09-18 20:48:56.251 | DAX-202412-EUREX-EUR-25 #1 | Reloading chart. 2024-09-18 20:48:56.309 | DAX-202412-EUREX-EUR-25 [CB] Daily #9 | Reloading chart. 2024-09-18 20:48:56.659 | DAX-202412-EUREX-EUR-25 [CB] Daily #10 | Reloading chart. 2024-09-18 20:48:57.005 | DAX-202412-EUREX-EUR-25 Flex Renko Inv 10-5-20 #11 | Reloading chart. 2024-09-18 20:48:57.077 | DAX-202412-EUREX-EUR-25 5 Min #6 | Reloading chart. 2024-09-18 20:48:57.118 | ESTX50-202409-EUREX-EUR-10 [CB] Daily #5 | Reloading chart. 2024-09-18 20:48:57.378 | DAX-202412-EUREX-EUR-25 Flex Renko Inv 10-2-20 #2 | StartDateTimeForLoadingOrderFills: 2023-09-12 00:00:00 2024-09-18 20:48:57.625 | DAX-202412-EUREX-EUR-25 Flex Renko Inv 10-2-20 #2 | Chart data loading complete. 2024-09-18 20:48:57.629 | DAX-202412-EUREX-EUR-25 Flex Renko Inv 10-2-20 #8 | StartDateTimeForLoadingOrderFills: 2023-09-12 00:00:00 2024-09-18 20:48:57.883 | DAX-202412-EUREX-EUR-25 Flex Renko Inv 10-2-20 #8 | Chart data loading complete. 2024-09-18 20:48:57.886 | DAX-202412-EUREX-EUR-25 Flex Renko Inv 10-2-20 #4 | StartDateTimeForLoadingOrderFills: 2023-09-12 00:00:00 2024-09-18 20:48:58.123 | DAX-202412-EUREX-EUR-25 Flex Renko Inv 10-2-20 #4 | Chart data loading complete. 2024-09-18 20:48:58.128 | DAX-202412-EUREX-EUR-25 Flex Renko Inv 10-4-20 #3 | StartDateTimeForLoadingOrderFills: 2023-09-12 00:00:00 2024-09-18 20:48:58.301 | DAX-202412-EUREX-EUR-25 Flex Renko Inv 10-4-20 #3 | Chart data loading complete. 2024-09-18 20:48:58.368 | DAX-202412-EUREX-EUR-25 #1 | Chart data loading complete. 2024-09-18 20:48:58.384 | DAX-202412-EUREX-EUR-25 [CB] Daily #9 | Chart data loading complete. 2024-09-18 20:48:58.419 | DAX-202412-EUREX-EUR-25 [CB] Daily #10 | Chart data loading complete. 2024-09-18 20:48:58.571 | DAX-202412-EUREX-EUR-25 Flex Renko Inv 10-5-20 #11 | Chart data loading complete. 2024-09-18 20:48:59.165 | DAX-202412-EUREX-EUR-25 5 Min #6 | Chart data loading complete. 2024-09-18 20:48:59.180 | ESTX50-202409-EUREX-EUR-10 [CB] Daily #5 | Chart data loading complete. 2024-09-18 20:49:00.643 | DAX-202412-EUREX-EUR-25 Flex Renko Inv 10-5-20 #11 | Reloading chart. 2024-09-18 20:49:00.851 | DAX-202412-EUREX-EUR-25 Flex Renko Inv 10-5-20 #11 | Chart data loading complete. 2024-09-18 20:49:00.966 | DAX-202412-EUREX-EUR-25 5 Min #6 | Reloading chart. 2024-09-18 20:49:01.608 | DAX-202412-EUREX-EUR-25 5 Min #6 | Chart data loading complete. 2024-09-18 20:50:40.539 | Source file does not exist when saving backup of C:\SierraChart\Data\TPO-FDXS-D1-T10-CIS-EES.StdyCollct. No backup made. | Number times message added: 1 2024-09-18 20:50:56.039 | DAX-202412-EUREX-EUR-25 #7 | Reloading chart. 2024-09-18 20:50:56.194 | DAX-202412-EUREX-EUR-25 #7 | Chart data loading complete. 2024-09-18 20:51:14.364 | DAX-202412-EUREX-EUR-5 #7 | Reloading chart. 2024-09-18 20:51:14.372 | DAX-202412-EUREX-EUR-5 #7 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\DAX-202412-EUREX-EUR-5.scid 2024-09-18 20:51:14.376 | DAX-202412-EUREX-EUR-5 #7 | Chart data loading complete. 2024-09-18 20:51:14.863 | Interactive Brokers | Real-time market data only supported with Sierra Chart data feed for symbol: DAX-202412-EUREX-EUR-5. ID: 40 2024-09-18 20:51:14.863 | Symbol Error | DAX-202412-EUREX-EUR-5 is unknown, unavailable, or improperly formatted. Real-time market data only supported with Sierra Chart data feed for symbol: DAX-202412-EUREX-EUR-5. ID: 40 2024-09-18 20:51:14.863 | Interactive Brokers | Using primary service for historical data for DAX-202412-EUREX-EUR-5 2024-09-18 20:51:14.863 | No historical data client is currently set to download historical Intraday data for DAX-202412-EUREX-EUR-5. 2024-09-18 20:51:14.863 | Real-time Intraday chart data file updates started for DAX-202412-EUREX-EUR-5 2024-09-18 20:51:14.863 | Intraday chart data file opened for DAX-202412-EUREX-EUR-5 2024-09-18 20:51:23.162 | Uploaded an image to the server. Request ID: 2 2024-09-18 20:51:23.169 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Creating socket. Using TLS 1.2. 2024-09-18 20:51:23.170 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | New receive buffer size: 0 2024-09-18 20:51:23.170 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Connecting to IP: 65.108.28.81. 2024-09-18 20:51:27.036 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | CloseSocket call. 2024-09-18 20:51:27.036 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. 2024-09-18 20:51:27.161 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. 2024-09-18 20:51:27.161 | HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. Date Time Of Last Edit: 2024-09-19 01:27:35
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| [2024-09-19 13:21:58] |
| Sierra_Chart Engineering - Posts: 17145 |
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This is true. Refer to: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2678 There is no longer an exception made for Interactive Brokers. You can use an older version, to continue to use EUREX data from Interactive Brokers in Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-09-19 13:22:52
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