Support Board
Date/Time: Sat, 23 Nov 2024 02:14:35 +0000
Data interrupted/too slow
View Count: 143
| [2024-09-18 18:32:52] |
| User805518 - Posts: 24 |
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Hi Support, my data goes frozen since 20 minutes, it's impossible to follow the price movement on the DOM, ..what can I do? Hardware now it's ok and no problem until now, I linked my SC (latest version) to SC Data - All Service but neverthless they goes frozen..thanks for your help |
| [2024-09-18 18:34:57] |
| John - SC Support - Posts: 36238 |
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We want to point out that when you are connected to "SC Data - All Services" you are getting our Delayed Streaming Data. As such, what can happen when you first open your chartbooks is that the missing data is downloaded up to the current point in time, but since you are getting the delayed data, you would not see any updates to the data until the delay amount has passed (10 - 15 minutes depending on the exchange). Therefore, the first thing is to make sure that you wait long enough to ensure that the time has passed. If the above is not the issue, then our servers show that you are using multiple sub-instances. Are you having a problem in just a sub-instance, or in the main instance? If you are continuing to have an issue, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-18 20:02:07] |
| User805518 - Posts: 24 |
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Hi John, thanks for your prompt reply. Symbol was ESZ24 on main instance of SC, I know that data are delayed and the problem not concern the first 20 seconds due to downloading data from server. Really, I couldn't do the operations you suggest me about log file because some minutes after your reply the data has gone well and now that I'm writing with the high volatility on S&P 500 the DOM nevertheless works well yet, so I don't know what the problem has been and would like to know it; I imagine that because I have not anymore this problem, would be impossible to know the nature of it, am I right? |
| [2024-09-18 21:11:45] |
| John - SC Support - Posts: 36238 |
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You are correct. We have no way to know what occurred in the past. You would need to be having the issue and get us the log for us to see if there was anything in particular occurring at that time that showed in the log.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-19 07:19:44] |
| User805518 - Posts: 24 |
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Ok I will do that next time. Thank you
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