Support Board
Date/Time: Wed, 27 Nov 2024 12:29:59 +0000
Notice: Issue with Studies
View Count: 1258
| [2014-09-03 19:46:48] |
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It is come to our attention, there is a problem when using chart studies. Sierra Chart could abnormally shutdown, you may get an array is unallocated message, or the study may not appear. Or a combination of these. We are working on this now. This problem affects recent versions of Sierra Chart. Until this problem is resolved, all responses to low priority support are on hold. It would help us to avoid making any further postings on the support board unless it is absolutely necessary. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-09-03 19:47:34
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| [2014-09-03 19:57:00] |
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All current versions of Sierra Chart have been pulled until we get this resolved. You cannot download a new version now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-03 20:45:07] |
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If someone is noticing this problem, do you notice it on the CLR (Old Spreadsheets) or non-CLR (New Spreadsheets) version?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-03 21:01:06] |
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OK the problem has now been discovered. It affects only the CLR version of Sierra Chart and the problem was the spreadsheet files for the CLR version were not being installed. We are correcting this now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-03 21:03:18] |
| sampater - Posts: 244 |
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I had this problem on the non-CLR (New Spreadsheets) version.
Date Time Of Last Edit: 2014-09-03 21:04:29
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| [2014-09-03 21:21:00] |
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The problem has been solved and all of the Sierra Chart installers have now been rereleased. You can update Sierra Chart by selecting one of the Download commands on the Help menu. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-09-03 21:26:22] |
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In response to post #5, we are quite sure the problem is solved. To confirm you have the non-CLR version, update with Help >> Download Prerelease (New Spreadsheets) And if you still have a problem, give us the steps to reproduce. Or provide us a Chartbook which you are using when the problem occurs. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-09-03 22:33:51
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| [2014-09-03 21:42:03] |
| sampater - Posts: 244 |
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I have updated to non-CLR version 1187, and it is okey. Best regards, Marek |
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